I am writing on behalf of a guest who recently stayed at your hotel and encountered an issue with the billing process. The guest had reserved a stay for four nights but was unexpectedly asked to pay PHP 1,800 for five nights. Despite their attempts to clarify the booking details, your staff insisted on charging for an additional night that was neither booked nor stayed.
This billing discrepancy caused significant inconvenience and frustration for the guest. As a result, they kindly request a review of this matter and a refund for the additional night charged.
We hope that you can address this issue promptly and improve the transparency of your billing process to prevent similar experiences for future guests.
Thank you for your attention to this matter.
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