I’m genuinely questioning the authenticity of the positive reviews for this hotel. Based on my experience, I doubt they have any idea what “good” service or a “good” breakfast actually means. I’ve previously stayed at Zone Coimbatore and had a great impression of the Zone brand – until I stayed here. I checked in late, around 9:30 PM, and immediately noticed an unpleasant odor that hit me as soon as I entered the reception area. To be honest, even a public toilet in Old Delhi feels more hygienic and fresh. The reception area was filthy, with unclean glass panes and a general lack of upkeep. To make matters worse, a temple across the street was blasting music at an extremely high volume. When I asked the receptionist if the hotel was empty, she mentioned that only three rooms were occupied as a group had just checked out. I specifically requested a room that wasn’t facing the temple, but despite her acknowledgment, I was given a room directly opposite the temple. I was exhausted and desperately needed sleep, but the loud music continued until 10:30 PM. When I finally got to the room, the nightmare continued. The bed sheets had visible hair on them as if they hadn’t been changed, and the pillow covers were stained. I asked to switch rooms, but every room they showed me (about 7 or 8 in total) had the same issues—dirty toilets, unclean linen, filthy floors, and sofas that clearly hadn’t been cleaned in ages. The entire hotel reeked of dampness and urine, likely due to poor maintenance during the monsoon season. I reluctantly decided to stick with the original room. I asked if they could request the temple to lower the music volume, and while the staff said they would, the music blared on. Fortunately, I had earplugs, but this was far from the relaxing stay I had anticipated. The breakfast the next morning was equally dismal. The poha was burnt, the chai was overly sweet, and the idli was dry and hard. Even the dosa was subpar. I had planned to stay for three nights but decided to check out early after this terrible experience. When I went to check out, I was surprised to be asked to pay an additional ₹890. Confused, I asked what this charge was for, as my stay was prepaid and I hadn’t consumed anything. The receptionist eventually realized it was a charge for another room. Even then, there was no apology or concern about why I was leaving two nights early—no effort to make things right or improve my experience. This hotel is on a completely different level of bad. I've stayed at some questionable places before, but this was beyond belief. I left with a backache due to the broken mattress and an overall horrible impression of the Zone brand. I wouldn’t recommend this hotel to anyone, and I certainly won’t be staying at any properties associated with them in the future.
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