This resort literally has some of the worst customer service I have encountered. Restaurants forgetting our food on 2 separate occasions and not they don't even have the audacity to come to our table to let us know of delays. Turns out they just forgot about our food until we inquired about it. Then it turns out after waiting an hour, they didn't even have the item available. Ridiculous... Very very limited amenities here. No spa. Small pool (no outdoor heaters). Small sauna. Small gym. But otherwise, very clean. My husband and I were celebrating our anniversary, and they did nothing to make us feel special during our stay. We inquired about the scenic ski lifts at the concierge. And they literally knew nothing about it. The gentleman proceeded to say "to be quite honest, I'm not really sure, as I don't ski or use the lifts". We literally just googled and found out our own information. Concierge was pretty useless. Oh, and the ski lifts are literally right behind the resort in Deer Valley. About a 1- minute walk. You'd think concierge would be knowledgeable about the lifts right behind them, especially since it was opening weekend for the summer. The aroma of the hotel was very overwhelming. Almost like lavender or some kind of essential oil mix. And when I say overwhelming, it's literally in the vents, hand soap, shampoo, lotion, conditioner, and even some linen. It's just too much. I will say our suite was beautiful and very clean. Lovely aesthetics in the room. Clean hotel.
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