The St. Regis Deer Valley

It’s a beautiful Hotel located in a wonderful Ski area. Friendly people, nice accomodations, good food so far. But the hotel decided to have a separate tent just in front of the main facade, with a cloubhouse scenery and loud music (from thursday - sunday), where many rooms are facing to it. Instead of enjoying a sundowner you have to close the windows because music is loud and annoying. So please take care in choosing your rooms. May be these kind of category that faces to the north overlooking a big parking lot is a better choice.

Run don't ski slow to the St Regis Deer Valley. They exceeded all our expectations w a classic decor and excellent service. The bar, restaurant and lobby space was fun and entertaining with delicious treats. The ski rental and slopes were AMAZING! They put my ski boots on and off every day and carried our skis to the shuttle the days we skied park city. I was BEYOND impressed with Chris Okamura - dir. of operations. He found me wandering around the hotel and offered us a VIP entry to the apres tent, what a fun time and we were really treated like VIPs!! I have skied the world and this was by far one of the best experiences w superb service, See you next year St Regis'

How quickly things can change. I am very disappointed to have to write this review. I visited back in December 2024 and had a lovely stay, short of a few issues with staffing shortages. I had such a great time I booked another stay for January 2025 and it was the complete opposite experience. I went home incredibly frustrated, disappointed and stressed. Not what you expect when going on a 5-star vacation. This St. Regis is not like the St. Regis resorts from back in the day. Once Marriott took over the St. Regis brand, there was a noticeable decline in customer service/guest experience. They hardly personalize anything anymore and rarely go above and beyond to help their guests or anticipate guest needs. Guests have to ask for everything and often those requests are not met. A lot of the staff is young and lacking the experience to know how to take care for guests at this level. My disappointing experience started right at check in. I checked in early but with Titanium Elite status (thanks to a dear friend), therefore my room was supposed to be ready. It was not. That's ok. But I didn't under estimate how inconvenient this would be to not be able to check in upon arrival. I needed to do a quick turnaround to get down to Deer Valley Resort for a ski lesson. I was sent up to the gym to use their bathroom to change. It was uncomfortable. It was a small little room and gym goers kept trying to come in on me. Next I stashed by bags with the front desk, and they told me I would get a text when my room was ready. I gave them my cell to ensure the text would go to the correct number. I never received a text that day. When I came back to the front desk later on to retrieve my bags they informed me I had a $50/day breakfast credit with the Titanium Elite Status. Which was great...Grateful for that. Lo and behold this was only for dining in the restaurant and not for room service. I was not informed of this. When I called and questioned the breakfast charges after check out, explaining I was unaware that this didn't include room service, the front desk manager basically said tough luck. The day I checked out I noticed a shirt of mine was missing. I believed I had left it in the bathroom at the gym. I called the butler service to inquire about it, and they said they did find my shirt and that they would leave it at the front desk. I told them I had to leave for the airport in 10 minutes (promptly!) and would be down in the lobby to grab it then, to which they said no problem. 15 minutes later I stop at the front desk to retrieve my shirt, the front desk had no idea what I was talking about and did not have the shirt. They had to call someone, then informed me that they would have to find someone to go find the shirt. What's more, I didn't receive my emailed guest folio upon check out. I had to call three times to try to retrieve it. The first front desk person sent me a blank folio. The second time I called they told me to email their accounting