Vikrama Heritage Resort Pavagadh

Frustrating Experience at Vikrama Heritage Resort and Spa I recently stayed at Vikrama Heritage Resort and Spa, and unfortunately, my experience was far from satisfactory. The laid-back and slow service attitude of the staff left much to be desired. After requesting a towel post-swimming, no one attended to my needs for over 45 minutes.Furthermore, the air conditioning in my room was malfunctioning, and when I contacted housekeeping, it took them 45 minutes to arrive. The "fix" they applied lasted a mere two minutes, and the issue persisted immediately after they left. Additionally, despite being promised immediate action for a room change within 10 minutes, I had to endure another 2 hours of waiting with no response.While the property itself is undeniably pretty and well-maintained, the severely understaffed and seemingly indifferent service attitude of the staff tarnishes the experience. It's perplexing how this establishment maintains a 4-plus star rating with such glaring issues in hospitality. I hope the management addresses these concerns promptly to enhance the overall guest experience. Staff members such as Varsha and SP sir at front desk genuinely need proper training on dealing with check in and check outs they are mostly not even available at front desk when needed. I experienced a lack of basic information upon arrival at the front desk. The staff failed to explain essential details such as available facilities, meal timings, and swimming pool usage rules. It raises concerns about the effectiveness of their customer service training.  Additionally, I found the front desk male personnel to be lacking in soft-spokenness and basic politeness. It was disappointing to witness a disregard for customer service in such a crucial role.I noticed that I wasn't alone in my dissatisfaction, as multiple other customers had vivid complaints ranging from shower and TV issues to key problems. Unfortunately, it seemed that their concerns were falling on deaf ears.While the property's beauty is undeniable, it's crucial for Sarovar Portico to recognize that a complete staff revamp is essential for a truly positive guest experience. Aesthetic appeal alone won't compensate for the shortcomings in service. I recommend planning your visit only after they've successfully upped their game with a more attentive and courteous staff. During checkout it appears there was a discrepancy in my bill, as I was charged four times my actual amount. Upon inquiry, I was informed that the additional charges were due to the lack of signatures from other guests in the dining area.  So yes overall suggestion avoid staying here if you believe hospitality is crucial.

Oh what an amazing place to stay! Simply stunning! And the best part is the staff…they were so polite and friendly you feel at home… This resort gives a true luxury vibes Soft music playing across the resort gives perfect vibes! Backdrop of pavagadh was a show stopper The staff were so attentive that they decorated room for my wife on her occasion of birthday! Surely going to book this amazing property soon!

Good environment and friendly staff.very clean and hygiene place..they r providing 24hrs service..good food with clean restaurant..clean pool.. taking care each n every person who is available there.they need to service air conditioning.. cooling slowly

Amazing atmosphere, superb ambience, big swimming pool, superb hostility, clean room and tasty food. What else you want. A cozy place with superb location near pavagad. Rooms are beautiful and amazing view of mountain. A must visit place for a romantic time.

Rooms given to us ac was not working shifted to another room. In new room also we faced serious ac issue. Room was too hot due to ac was not working. Restaurant food is rotten and is not healthy at all.

Nice stay, good experience, food was also nice, and service also very good. I will suggest very one if the are traveling to pavagadh and you want to stay near by hotel, you definitely visit this resort.