Globales Palmanova Palace

These two are part of the fabulous animation team ,they work so hard and always with a smile...very talented ,the shows they put on are amazing xx

I don't know where to start, my boyfriend and I stayed in this hotel which theoretically should be 4 stars but I don't even deserve one. We arrived and asked how it worked to get towels to stay at the pool and they told us that we would have to leave a deposit of €10 and in cash! No, coming from Europe we didn't have cash. So we couldn't get towels as we couldn't pay with a card. We also had all inclusive, but apparently not all cocktails are included like Gin and tonic if you want it you have to pay extra as well as the bottle of water. In the room there is neither a kettle to be able to have a coffee in the morning nor an iron. When I asked at reception for the iron they told me that I had to pay €16.99 a week to be able to use it?! We were only there for 3 nights so you can understand that it was unsustainable. Also the staff was not friendly at all it almost seems like they are doing you a favor by talking to you. I do not recommend this hotel to ANYONE, it is just a waste of money and not a true all inclusive!

This has to be the worst 4 star we have ever been to. The place is bland and very boring. 1/ the pool bar...staff are terribly unfriendly, and if you want a drink, you have to use a token. I mislaid it, and they refused to give me a glass of water, so I had to go to reception to pay a euro for another token. 2/ entertainment area is a disgrace, dull, boring, and very limited seats. Not 4 star. 3/ The food is worst ever..awful, im vegetarian, and the lack of choice was pathetic. I had to complain 5 times before they added a decent veg dish!! One day, for evening meal they had cauliflower and dried out scramble eggs.. inedible 4/ breakfast is disgusting.. limited choice.. dried out eggs on the buffet if you are one of the lucky ones to get any. Continously empty food trays, never filled up. Staff don't care, and all have an attitude. I've now complained 5 times and still not resolved. One good thing is room is basic but very clean , beds comfortable .. certainly not 4 star, more like a 2 star. I'm currently staying here for 2 more days and have made complaints to the friendly rep,, when I questioned the hotels star rating, she said to me the hotel is a lower standard, 4 star!!,Surely a 4 star is a 4 star. Overall, the place is disgusting, and I will be complaining to Jet 2, for compensation for most meals ( as all inclusive) We had to eat out 8 times at cost of over £300. This pathetic 4 star is all lies, and Abta and media will be contacted. We feel very let down, and the fact that staff and managers don't care is even worse. Sadly, we were ripped off by food. Envriremental health should be reported for investigation of how long hot food was left out and never freshend up.. Dont leave your table for more than 2 minutes, or they clear your stuff and end up having to find a new table. Complaint if you are here!! The managers sound be fired. A rip off dump.. that's all I can say.. Do not stay here!!

We spent 3 nights here and found the hotel really nice with good food and drink. I am a vegetarian and there was at least 2 vegetarian choices every night, I usually struggle at all inclusive hotels but I really didn’t here. The rooms are really nice but not very soundproof but it didn’t really bother us. There is entertainment in the day if you want to join in such as shuffleboard, killer pool and darts and the entertainment girl was a lot of fun. They also have good entertainment in the evening, with singers and a magician whilst we were there. All in all a nice hotel and really good value for whet we paid. I would definitely visit again.

Don't feel this is a 4 star hotel.. the room wasn't great as at the front of the hotel so didn't get any sun at all,day or night, room 412. This left getting swim wear impossible to dry. The heating wasn't a option to put on even when cold. So ended up buying more from the shop.. then had to pay 1 euro a day for each towel also to change as still wet. The room itself was poor. My 6year old catching his foot on a raw plug in the bathroom floor. I could only just about fit in the bathroom being 6ft. All in all was very average and wouldn't return. The globalas hotel next door looked brilliant and not sure if the globalas palace is piggy backing of that star rating. Don't get mixed up between the too. Then to box it all off when it rained we found are selves getting wet in bed as the ceiling was leaking through. Just not what you would expect and very disappointed.

Don’t waste your money on the all inclusive – the food is grim. We ended up eating out every meal, which says it all really. Bar staff were miserable. One woman was actually rude to my 12-year-old, who just asked if she could change a note so he could use the pool machine. Totally uncalled for. No tea or coffee in the room either, which is basic stuff you’d expect. Walls are paper thin – you hear EVERYTHING. Not ideal when you’re trying to sleep. Entertainment was absolutely dire. We didn’t even bother after the first night. Only giving 1 star for the location and 1 star because the room was clean. That’s about the only positives.