Hotel Spa di Palm Springs

Initial room had bathroom door falling off the hinges. After 2 requests and front desk visit repair man was sent out. Said he fixed it and door fell again. (Photo is after it was “fixed”). Put out kids in the shower to see a long hair pool to the drain! After this they upgraded our room. Shampoo mount was on the floor in the shower. Did not inform guests that one set of pools would be closed down for two days of our visit due to upcoming event. Day 2 we were woken up at 8AM to the sound of drilling as workers put together a stage next to our room. At 11:45 at night we again spoke to the front desk because the loud sounds of drilling due to them STILL putting together a stage. Worker letting us know they were “almost done”. On day 3 the same drilling a shouting as the crew we still setting up the stage. Visited the front desk twice more to speak to management about our issue and was told that a manager was not available, to come back in the morning. We did, and again told that “manager not available”.

Stayed for one night temporarily. Although the hotel is a bit old, it is comfortable and clean. The parking lot is open. When you check in, the front desk will ask you if you have parking. It is 25 dollars a day. But there is no exit check when going out... There is a Starbucks and restaurant downstairs. The price of coffee is more expensive than outside and the taste is not as good as outside.

Perfect environment, great value for money. Well-equipped facilities add memorable memories during a short trip. The colorful mix makes people feel happy, and I am very moved by the pet-friendliness. If you come to Palm Springs next time, you will definitely come here.

It was clean overall, but the room had a bit of a musty smell. Since it was a Gradu Resort, the facilities seemed to be good ~~!! The bathroom is very spacious

Always love staying at this hotel when we visit Palm Springs. Great staff, good crowd at the pool and bar, awesome bar tenders and just overall a wonderful time. Check out Thai smile which is only a few min walk from the hotel too, killer Thai food!

The location is fantastic. There are plenty of good restaurants, bars, shops within walking distance and walking is easy since the city of Palm Springs is basically flat! I parked in the hotel lot and walked everywhere I wanted to go. The hotel does not have a restaurant or bar but I knew this when I booked so no problem. They do have a small cantina type room where you can buy snacks, some sandwiches, drinks, coffee, etc and ice machines everywhere. The service was very good, all employees where helpful and friendly. My room was very clean and good sized with a large bathroom. The room location was also good, on the ground floor near the pool with a view of a parklike courtyard. The pool was large and crowded (I arrived on Saturday afternoon) and everyone seemed to be having a good time. I took a dip the next morning right after maintenance finished cleaning the pool and was the only one there, it was great! I will definitely stay again at the Palm Mountain Resort.

Super nice staff and a location right in the middle of the main stretch of Palm Springs. Free shuttle to and from the airport! They had fun events like karaoke and bingo on Thursday & Friday. Pool and hot tub were decent. The room itself is big, but kinda dirty. Our room didn't have a view but the price was right.

the hotel was lovely, room nicely appointed. Lobby offerings for coffee and snacks were very nice. Nikki in particular was friendly, informative, and helpful. I wanted to book a massage at the spa, and was told by the spa, they are not part of the hotel and require 48 hrs notice, as therapists are on call. So 1/2 the reason I stayed there was for that, which is not advertised that way. at about 3:45 am I was awaken by someone trying to get in my room. Figuring it was a mistake, I yelled out wrong room. about 30 sec later, they tried again with more vigor. I called the front desk, and colin said he'd go check it out. he called me a few min later said he saw no one. while on the phone with him a stronger attempt was made by ”no-one”. I let out a scream, and told him he needed to help me. I said I was packing my stuff up and wanted an escort out of my room. he came up about 5-10 min later and I went to there lobby, about 5:00 am. Where I waited until about 8:30 am until it was light out and could go somewhere. Safety there is an issue. staff does not know how to handle such an event. Police should have been called after 2nd attempt. ”this has never happened before” is not the proper response. My trip was ruined, and a good hotel went bad in a hurry.

I love the free airport shuttle. The view from the high-rise terrace was really nice. Rooms close to the lift are noisy. But the noise was tolerated by the great view. The location is really great.

The hotel rooms here are incredible! My stay here was so relaxing and comfortable. You'll have to take a car to reach most of the nightlife. Unfortunately, I didn't have a good experience with the staff they where impatient and when we checked in the lady at the desk was downright rude. Which is a real bummer because the setup of the hotel makes it really hard to find your room without help from a staff member. I know that working with people all day can be tough and I would be happy to give them another chance because everything else was so nice.