The St. Regis Aruba Resort

This hotel is very new and is amazing!!!! Dinner at the Eskama Restaurant was superb and the service was nothing short of excellent. The ladies, Tamika, Natalia and Daphne were very cordial and took care of us from start to finish. Service truly makes the difference in any resort/restaurant and they kept checking on us and took the time to chat and provide special little details like complimentary champagne and a personalized desert after dinner for us we were celebrating our anniversary. Keep up the good work and thanks for an amazing time.

DON'T WASTE YOUR MONEY! STAY SOMEWHERE ELSE! We had originally booked for the Ritz Carlton Aruba, but the St. Regis opened up just before our trip and so we decided to move our stay here. It is a quick trip, 4 days 3 nights before heading to Curacao, we have never been to either island. Before we got here, the problems began. I received an email for another guest from a guest relations manager. I replied that it was not me she emailed and asked if she would be assisting me during my stay. NOTHING! I sent another email a couple of days later and got an out of office they would be back the next day so I knew my emails were going thru. Again, NOTHING. I had to take care of all my reservations for the stay on my own. I don't want to sound like a Karen, but when you are paying almost $5,000.00 for 3 nights at what is supposed to be a brand new 5 star hotel, there is a base level of service that you expect and one that I have experienced at other St. Regis, Ritz-Carlton, Edition, Waldorf-Astoria, Ritz Carlton Yacht, and Luxury Collection properties. THEY DO NOT OFFER THEM HERE, or maybe just not to me a lifetime PLATINUM MARRIOTT BONVOY MEMBER. I ended up corresponding with someone via the chat on the app to try to get Distilled Water for my C-PAP (while confirmed, it still hasn't been delivered). I shared my frustration with the lack of service- this is a St. Regis- Marriotts answer to the Four Seasons. The level of service is more Motel 6. When we arrived to the hotel, a bellman came to get our bags, but that was it. We had to open to doors to the hotel ourselves. There was a couple checking in ahead of us, so we waited and waited. Now, two different team members came out of the back office, but not one of them offered to help us. Just walked out, looked at us waiting, then walked back into office. We finally get to our room, I booked a King Oceanfront room, not hoping I would get an upgrade, I booked and paid for an ocean front room. Not partial view, but OCEAN FRONT. You can see the photo, our view was hotel and ocean. This room is $1,500 a night. I had to complain and we finally got moved. We get to our room and there are literally 4 hangers. I called to get more and ask for our bags to be unpacked by the butler, a service I was offered - not asked for but offered. You can see how they unpacked our belongings and left many things laying around. The bags were unpacked, but horribly. I think tonight the straw that broke the camels back was the turn down service. It is one of my favorite things about staying at a 5 star hotel. I LOVE TURN DOWN SERVICE. What did we come back to? They closed the blinds, turned on the lights and that was it. There were dirty towels left laying about, the bed was not fully turned down and once again I had to call, it is now 30 minutes and no one has shown up. Here is my over arching problem, I am not trying to make a silk purse out of a sows ear, I AM AT A ST. REGIS that opened two week

The St. Regis Aruba is truly a gem! Exceptional service, luxurious accommodations, and an incredible staff that goes above and beyond. The food is absolutely delicious, making every meal a delight. Highly recommend for an unforgettable stay!

We went to the hotel for a sunset cocktail. Ordered 2 old fashions (only Makers Mark was available?) but received two glasses overflowing with ice cubes and a pink looking fluid inside. As far from an old fashioned as you can be. My main problem here was no apology and the full $44 on my bill. The whole staff seems disorganized and new to the hospitality business. Normally not a big issue but at these room and cocktail prices a big disappointment.

First I would like to say that we did not stay at the resort but as we were on the island and saw that they had just opened we decided to stop in and check it out. The gentleman who greeted us at the main entrance offered to give us a quick tour of the lobby and show us to the restaurants. He treated us like vip’s even thought we just dropped in. We decided to have dinner there and were seated outside just by the boardwalk. We ordered a light dinner and took the suggestions of the waitress. In the background was a beautiful sunset that made for perfect setting. Our waitress was Mileldy and she was great, she told us her favorite desert and we ordered that and a couple of cappuccinos which were perfectly made so although we didn’t stay there we were treated like valued guests.

Che dire una settimana perfetta…location fantastica, personale gentilissimo e sempre attento ad ogni nostra esigenza, sole, mare stupendo e ottimo cibo!!! Siamo tornati abbronzati, felici e carichi di energia!!! Cosa volere di più???