Palm House Hotel

My friend and I had a two day stay at this beautiful trendy hotel. Lovely staff. You feel taken care of as soon as you step out of your car. Beautiful lobby and bar. The staff gave us recommendations for restaurants and they did not disappoint. It was within walking distance of shops and restaurants. Rooms were a nice size a properly appointed. The hotel has a car the that will take you within a two mile radius on the island. Very nice amenity for when it’s really hot or raining.

As someone who stays at A LOT of hotels, I am always looking for a luxury level experience, but with a more boutique cool hotel vibe. Palm House was perfection. They accommodated an early check in, the room (and entire property!) was appointed impeccably, the bed was extremely comfortable, the service was top tier (with an option to order room service and such through the app/online, which is always appreciated), the best avocado toast I've ever had, the pool vibes were chill and relaxing, the bar was a gorgeous spot, and the house car service really came in handy during my stay. (Not to mention, I was living for all the Slim Aarons and iconic photography displayed throughout the hotel.) I absolutely will be back!

This is a beautiful property! The service is impeccable. Very friendly and focused on making the experience 5 Star! I would highly recommend! I stayed in the Royal Palm Suite and I was SUPER impressed with the accommodations! The room was beautiful, the service/turn down service was fantastic, etc. The pool area was pretty and refreshing as well. There is a great sushi/sea food restaurant on site. The fried rice w/ avocado was amazing!

Thank you to the whole team at the Palm House Hotel in Palm Beach for a wonderful stay. A block away from the ocean, the location is perfect for the town or beach. Inside, the experience was magnificent. The food was exceptional - particularly at the Japanese restaurant in the lobby. The rooms were amazing and tastefully furnished. The pool area was perfect and the water so warm. Our best stay in Florida by far!

I wanted to share some feedback regarding my recent one-night stay. Prior to booking, I called the hotel and was told a room would be available between 12–1 PM. Since I was working remotely, I planned my day around being able to check in and start work immediately. However, when I arrived at 1:30 PM, the front desk informed me the room wasn't ready and couldn’t provide any estimated time for availability. After following up, I requested to speak with Terica (who I had spoken to on the phone), and she came to the desk and provided a clear ETA, which I really appreciated. Her help was one of the highlights of my interactions with staff. Another point of confusion involved the deposit. I was told a $100 hold would be placed due to the short stay, but I later noticed two holds on my bank account—one for $100 and another for $695. The larger charge is still pending, and I’d appreciate some clarification on that. The room and the property overall were lovely, but there were a few service issues. On the evening of April 21, we returned to the hotel and found the television wasn’t working. When we called the front desk, we were told that engineering had already left for the day and someone would come in the morning. No one followed up, and I had to call again on Tuesday morning to get it addressed. In my opinion, there should always be someone available for essential issues like tech or plumbing problems. Regarding valet, I was told it was included in the room stay, but I was still charged for it at checkout. As for food: The rock shrimp and fries were both good. The sushi wasn’t great and didn’t taste fresh. I had the "smash burger" at the pool, but the patties didn’t match the smash burger description and seemed like frozen patties. I’d suggest simply labeling it a "burger." Something from that meal also made me feel unwell, though I’m not raising a formal complaint. Overall, I didn’t find the staff overwhelmingly warm or welcoming, though Genevieve at the pool was a bright spot and very kind. Additionally, I found it inconvenient that the hotel shuts down food service early, especially considering the limited dining options nearby. At this point, I’m not sure if I would return. There were some enjoyable elements, but also several areas that need attention to create a more seamless and hospitable guest experience.

I had high expectations after seeing a beautiful insta reel. Upon arriving, the room I booked online wasn't available. Instead, we were placed in connecting room, one of which had a non-functioning air conditioner. Got to our room at 8:30 PM after waiting at the bar (bartenders were awesome) to find water pouring from the ceiling. For a hotel that markets itself as a high-end experience, the lack of efficiency and quality service was disappointing .Currently, I would NOT recommend this hotel. They need some time to figure out all the issues especially given the premium pricing and disorganization.