Milton Watermill Hotel

We chose to stay again before we flew to Turkey as it reasonably priced most of the time and free parking if you land lucky and get parked near the hotel wall. Bar and restaurant onsite so no need to go out once there. Polite receptionist and she was leaving for the day not long after we arrived so we got her parking space. Paid a £1 for the first hr before she left as the rest of the parking is owned by the local council we believe. It is a tiny lift but probably listed building so cant do much. Yes it is hard worn but all we want is a bed and a shower some drinks and something to eat and near the parking for the airport and it fits all of these things. Different room this time. Room was comfy enough and bedding clean enough and the shower room better size this time. Tea and coffee as one would expect and tv . We find the bar food ample for what we require the night before a flight and the drink prices reasonable too . All in all its fine. Bar staff were pleasant enough

For ease I'll copy the email sent to the hotel. An email I've yet to receive a reply on over a week later. Good afternoon, I'm writing this email to you today in regards to my recent stay at the Watermill Hotel in Paisley. Unfortunately there were many faults with my stay, which I would like to converse with you now in the hopes that changes be implemented for future guests so they don't experience the same issues. I would also request a refund due to the horrific night we experienced at this hotel. We arrived at the hotel and got checked in to room 217 promptly by the kind receptionist at the front desk. Upon entering the room we were struck with the sheer noise of the wind. The latched window let in a large amount of noise (howling, buffeting wind) and freezing air due to having no seal on them. I also discovered large cobwebs above the bed and the corner of the room, while the bathroom and the cupboard doors screamed when you opened/closed them. To add to this, the hot water tap was in fact cold, and the mattress sagged in to the middle which makes for a very uncomfortable sleep. Then, at 11pm our neighbour arrived at their room. We heard every footfall due to the creaking floorboards, and their wall mounted TV may as well have been in our own room due to how thin the walls are. We could hear her having a conversation on the phone as if she was chatting to us ! By the time 1130pm rolled around we had given up trying to sleep and instead opted to try and move rooms to somewhere on the other side of the building so the wind wouldn't be so loud, with preferably no neighbours. When we eventually got ahold of the night porter, he had us moved to room 218 with no fuss and we got settled in to the new room by 1am. This room however had it's own share of issues. There was once again a large cobweb above the bed which my partner graciously removed, the sides of the chests were sticky and are in dire need of a good scrub, the mattress was hard with the springs digging in to you, and the carpet by the chair was sticky. The bathroom had its own share of surprises. The fan is covered in layers of grime and fluff which really must be a fire hazard. It also shrieks at you when you turn it on right up until you flick the switch to let it die once more. The shower drain was blocked and so turned in to more of a bath/shower type situation when the water was on for more than 10 seconds at a time, there is mould at the bottom of the shower doors, and judging by the looks of the grime on the taps they haven't been cleaned properly in months. That being said, the staff were excellent and the pressure of the shower was almost enough to reset my back after the terrible nights sleep. In summary, I'm really disappointed in my stay. I booked the hotel as it was near the hospital that I had an appointment at the next day. I spent £55 on this hotel and had a terrible experience which was genuinely surprising due to the website making it look leagues

Had a lovely time there and the staff were great especially Reene who went the extra mile making out couples get away more special. Had a lovely dinner and a beautiful selection of wine and beers. Thanks again

This hotel really is the pits. If you're with a coach party the lift will only take 2 people with 2 suitcases. The river behind is very noisy as is the traffic in front. Our room window panes were dirty and held together by paint and at one place the wood was rotted completely through. The furniture was very old, the carpet too, The modern WC wouldn't flush properly. As regards our meal, 8 of our party (our of 20) had to ask for steak knives to cut the pork steak - without success. Hard, chewy, pink in the middle and indigestable. Most of the pork got left. The WiFi reminded me of the old dial-up modems - just 1 MB speed. We will never, ever, use this hotel again. Oh, and our coach driver had to pay for parking - Pay and Display machine.

I booked this hotel in Feb 2022 and I have just received an email to say my booking has been cancelled for no reason and now they seem to be full , awful service when visiting family , never again will I book this hotel.

We arrived for a night stop, found that parking is free to blue badge holders or from 6pm-8am daily, small reception area with friendly staff who found our booking and checked us in. We were in room 102 which overlooked the car park. The room was clean and tidy with twin beds and en-suite bathroom. Shower water pressure was good but room was airless even with window open. As our room was above the entrance you could hear people talking late at night. Initially the water pressure to the toilet took quite a while before we could flush the toilet. The lift to all floor situated at reception was good. Ideal if you have a disability. The free breakfast with a room rate of £56 was very nice as were the staff. We enjoyed our stay and it served a purpose. The food in the miller lounge was excellent and well priced.