Western Hotel Ouray

My buddy and I stayed at the Western while fly-fishing in the area. It was great! Rustic chic decor appropriate for the town. Comfortable well-appointed rooms, many with views of surrounding mountains in the box canyon. Gorgeous spa where we had excellent massages one morning. We ate dinner at the restaurant two nights - both meals were superb. We particularly enjoyed dining at the table by the kitchen. Fabulous cocktails, friendly and helpful staff - highly recommend.

The management here could care less about issues experienced here that we pay for with our hard earned money. A dirty room with clothing leftover from the last guest, an unclean bathroom floor and shower with so much hair to clean up I wouldn't even walk barefoot in it. A broken shower vent... after which pointing out they said "Thanks for letting us know." That's it. That's the kind of attitude they have, like if you complain about expecting a clean room, you are bothering them. I was never greeted at the front, when I said I was checking in, she acted like I was bothering and had a blank stare on her face. The bathroom sink didn't drain properly and when reported to the front desk, they replied they didn't know how to clean the drain and no maintenance was on staff. Not their problem I guess, they already had my money! After asking them for gloves and bleach so I could do it myself (I should never have to do this when paying money as a guest), the front desk manager showed up with a fork from the restaurant and dug out hair, food, and a rock from the sink. Gross. It's the laziness of that one housekeeper, that front desk manager who manipulated me as a guest (her sociopathic survival mechanism probably), and the GM who didn't even have the professionalism to ask about my experience before calling me and telling me I wasn't welcome back after making the concerns known to the front desk manager or how she was ineffective at making a difference when she should have. They could all care less about anything but getting our money and not giving it back even when saying I would rather not stay after two hours if going back and forth downstairs just trying to get the room cleaned properly. No thanks. What foolish people to think I'd ever want to give them a dollar again. So yeah, if you think the hotel is cool, go find out and see what uncaring attitude they have! I'm sure some other staff is great, but not the "leaders". What an incompetent lot. Michelle will likely get on here and make comments still without even discussing that awful experience as a customer or just brush it off with their lingo. That's their way of doing business! I had only wanted a clean room or a partial discount for the hours of discomfort. They offered alcohol, but I don't drink. They offered a room with a skylight above the bed, and I couldn't sleep in there. No real solution, such as getting a real housekeeper, a compassionate and competent manager. It's top-down BS. Too bad for the wonderful people involved with the recent restoration or the staff who do a good job, the bad ones will bring them down. Their egos are too big to admit they are wrong!

Historic hotel with lots of charm, nicely renovated. Unfortunately, there is not an elevator, steep stairs to all rooms, not ADA friendly. Room was "cozy" with a western chic decor, with the scent of lavender throughout. The room was not very clean, fingerprints on windows, TV screen, and headboard. Room floor was visibly dirty, bathroom floor had hair on it and dust on the fixtures and pictures. The worst part was the comforter was clearly not clean. It was stained with multiple unknown things, and visibly dirty. We tried to let the front desk person know, but there wasn't anyone there when we discovered it or upon check out. Overall, the atmosphere was great. However, the cleanliness of the room, was quite disappointing. I will think twice before staying there again or recommending it to others, especially for $275 a night.