NewPlaceFan
28 Mei 2024
While this hotel is OK for a few nights in Oujda, it isn't really 5-star, and we were quite disappointed. We had requested adjoining rooms, and when we arrived, the woman at the desk motioned us to "sit over there" and eventually sent over the bell cap with our keys to two rooms that weren't even close to each other. When we asked, they said they were full, tho we saw very few people during our stay. It was warm weather in May, but our AC did not work. When we called the desk about it, they said, "It's not the season yet" to turn on the AC. What? The website and all of their materials touted air conditioning with no mention that it doesn't work in May! Opening the windows helped a little but resulted in noise, bugs, and dust, so we had to close them in order to sleep. When we first arrived, there was only one bath towel for both of us; we requested more. The other member of our party got a large bottle of water and fruit brought to their room, but we did not. NO iron or ironing board and NO coffee maker. Not even a glass in the bathroom. They have a fridge but nothing in it, and the safe works well. The floors are some kind of laminate, so they get dusty fast, and there were a few protruding nails next to the bed that we had to avoid. There were some stains on the walls, and the lamp shades were damaged. (I normally don't like when people nit-pick details in reviews, but we just didn't expect these kinds of issues from a 5-star hotel. Their website also indicates that they have multiple restaurants, including one Moroccan, one Spanish, and one International. Only the Spanish one was open for lunch or dinner, and the menu was really small, so we had to find other places to eat while in Oujda or end up eating the same thing over and over. We paid for breakfast - which was pretty good - two mornings; that was about the only way to get coffee! They definitely polish up the lobby, and there are outdoor chairs where you can have a drink tho the service at the "pool bar" is very slow. In all, it really didn't even come close to the amenities a 5-star hotel should have.
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