VIA INN SHIN-OSAKA JR-West Group

VIA INN SHIN-OSAKA JR-West Group Reviews

VIA INN SHIN-OSAKA JR-West Group

1 Chome-1-7 Nishiawaji, Higashiyodogawa Ward, Osaka City, Osaka Prefecture, 533-0031, JapanView Hotel Details
VIA INN SHIN-OSAKA JR-West Group
VIA INN SHIN-OSAKA JR-West GroupVIA INN SHIN-OSAKA JR-West GroupVIA INN SHIN-OSAKA JR-West Group
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VIA INN SHIN-OSAKA JR-West Group Guest Reviews

4.2/5
Very Good
134 review
Verified reviews
Location4.3
Amenities4.0
Service4.2
Cleanliness4.3
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All reviews(134)
Positive reviews(128)
Reviews with photos/video(18)
Convenient location(37)
Clean and tidy(29)
Awesome stay(18)
Friendly staff(17)
Too noisy(15)
Great value for money(12)
Easy to get around(12)
Near shopping area(7)
Negative reviews(6)
Anonymous User
Semi Double Room Non smoking
Stayed in Sep 2024
Solo travelers
52 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Went to the wrong hotel. For this hotel, reach via JR EAST exit..
Response from Property: Thank you very much for choosing Via Inn Shin-Osaka out of many hotels.I ended up going to a different hotel again.We are very sorry.There are 3 Via Inn stores at JR Shin-Osaka Station, and the closest store to our hotel is the JR Shin-Osaka Station East Exit.If you have any questions in the future, please feel free to contact us by email or phone.Last but not least, thank you for taking the time out of your busy schedule to post a review.Via Inn Shin-Osaka Manager
flower11
Deluxe Single Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The location is excellent! It's just a few steps from Shin Osaka Station, which makes it very easy to access various attractions in Osaka, Kyoto, and Kobe, especially if you're using a JR Pass or public transport. There are plenty of restaurants and convenience stores around the hotel, so it's very convenient if you need a quick bite or anything else.
Response from Property: Thank you very much for using Via Inn Shin-Osaka.We are very happy to receive your compliments regarding our location and convenience.We would also like to thank you for your high evaluation.We hope that you will use Via Inn Shin-Osaka when you come to Shin-Osaka.Thank you very much for taking the time out of your busy schedule to post your review.Via Inn Shin-Osaka Manager
kennykit
Single Room - Non-Smoking
Stayed in Dec 2024
Solo travelers
18 review
3.7/5
Posted on Jan 7, 2025
Stayed at an average hotel with minimal service. The room was generally clean, meeting basic expectations. The staff was polite but not particularly attentive or proactive. Limited amenities and services make it suitable for short stays or budget travelers seeking simplicity. Don’t expect anything beyond the essentials.
Response from Property: Thank you very much for using Via Inn Shin-Osaka.We are very sorry to hear that you were not satisfied with your stay.The staff was not attentive enoughWe apologize for the inconvenience.We will make sure that this kind of thing does not happen in the future.Thank you very much for taking the time out of your busy schedule to post your review.Via Inn Shin-Osaka Manager
Ranon
Semi Double Room Non smoking
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Bit of confusion with the other similarly named VIA inn but overall was ok
Response from Property: Thank you for using Via Inn Shin-Osaka. There are three Via Inn Hotels in Shin-Osaka. I'm sorry if it's hard to understand. Thank you for posting your review. If you have a chance, please use us again.
Susiana
Semi Double Room Non smoking
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 5, 2024
After being abandoned by previously booked hotel, Trip.com help us to book another new Hotel which is Via In JR Osaka hotel. It is very convenience tiny and tidy. The owesome services is really irreplaceable. Thank you so much
Response from Property: Thank you very much for using our hotel. Thank you for evaluating us a lot. Thank you very much for appreciating our staff. We will also tell those who responded on the day and encourage the maintenance and improvement of daily service. We look forward to seeing you soon on your next visit.
M Helmi Roslan
Single Room - Non-Smoking
Stayed in Jan 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Short distance walking from east gate Shin-Osaka station. Check in was super fast and front desk staff is very friendly and communicate well. Room is very neat. Facing a Shinkansen track. Breakfast provided.
Response from Property: Thank you very much for using Via Inn Shin-Osaka.Also, we would like to sincerely thank you for letting us know that you enjoyed your stay with us.Our hotel has rooms where you can see the Shinkansen, so please feel free to contact us.Via Inn Shin-Osaka Manager
Anonymous User
Semi Double Room Non smoking
Stayed in May 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jul 8, 2024
The hotel is located in a very good and convenient location next to the train station and the staffs are friendly despite that there are some limitation in English communication. Overall, the experience is very pleasant.
Response from Property: Thank you very much for staying at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.
Kanyanat
Semi Double Room Non smoking
Stayed in May 2024
Couples
1 review
3.0/5
Posted on Jun 15, 2024
I went to hotel at 12.00 o'clock I said "check in" to one of front officer She said to me in Japanese and I was didn't understand. I said again "Check in" Actually I know the check in time it's 3 pm. But I hope the hotel will said to me to keep luggage first. I didn't expect to check in at 12 o'clock. And yes. She said to me to keep luggage first. But that time I was disappointed about the front officer didn't talk with me in English. And I said Check in 2 times to her. I feel like she don't want to talk with me and feel she don't welcome me. 😞
Response from Property: Thank you for using Via Inn Shin-Osaka.at check-inWe apologize for not being able to guide you smoothly.We will take care to prevent this from happening in the future.Thank you for taking the time out of your busy schedule to post a review.Via Inn Shin-Osaka Manager
Ventrasee
Double Room Non smoking
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 3, 2024
This is one of the best hotels we stayed in Osaka. It is a distance away from the train station. It is a good location for a day trip to Miyajima and Hiroshima. We had comfortable sleep. I love the table where I can sit down and use my laptop comfortably. They have breakfast buffet but we don't need breakfast, as we prefer to sleep it. They have massage on site but unfortunately we didn't had time try it.
Response from Property: Thank you very much for using Via Inn Shin-Osaka.Thank you again for your feedback.I am very happy to read that you had a comfortable stay.We will continue to strive to improve our services to ensure your satisfaction.We look forward to seeing you again.
Mengyuan
Double Room Non smoking
Stayed in Mar 2024
Solo travelers
3 review
3.7/5
Posted on Apr 7, 2024
The soundproof is really terrible and I can hear the neighbor room talking loud at 3 am. The staff gave me the room by the rail and it’s very noisy till midnight.
Response from Property: Thank you very much for using our hotel. We would also like to thank you for your feedback. We apologize for making you feel disappointed despite your high expectations. In the future, we will strengthen patrols and strive to provide a comfortable experience for our customers. We will continue to work hard every day to provide comfortable services and facilities from the customer's perspective, and we look forward to your continued patronage. Based on the opinions we received this time, we will continue to work hard to improve our services. We would be happy if you could use our hotel again without worrying about this.
Sun PM
Semi Double Room Non smoking
Stayed in Nov 2023
Travel with friends
103 review
5.0/5
Outstanding
Posted on Jan 3, 2024
Location is good. Just a few minutes walk from shin Osaka station. Frontline staff is friendly. Check in process is effective. Room is small but clean and warm.
Response from Property: Thank you for choosing Via Inn Shin-Osaka. We would also like to thank you for your feedback regarding your stay. We apologize for the inconvenience caused by the size of your room, but we hope you will use our hotel again.Thank you for your review.General Manager
LMAK
Semi Double Room Non smoking
Stayed in Nov 2023
Family
6 review
4.0/5
Very Good
Posted on Dec 25, 2023
It's very value for money for how much we paid for a hotel room in the heart of Osaka near Shin-Osaka JR/MTR Station. The room is in fact slightly larger than we expected and the in-room facilities are considered very good for the price we paid. The room is clean too. Will surely come back to stay again!
Response from Property: Thank you for using Via Inn Shin-Osaka. Thank you for your compliments regarding the room and cleanliness. All the staff are looking forward to using LAMK again. Via Inn Shin-Osaka Manager
Andrew kv
Semi Double Room Non smoking
Stayed in Aug 2024
Couples
19 review
4.0/5
Very Good
Posted on Sep 24, 2024
Good location. Room too small
Response from Property: Thank you for staying with us. Thank you for posting your thoughts. We also have slightly larger rooms, so we look forward to using you again next time.
Maurice@hk
Semi Double Room Non smoking
Stayed in Nov 2022
Couples
5 review
4.2/5
Very Good
Posted on Dec 18, 2022
The room is small to be honest and as it is semi-double bed it just fit for couple. But the location is good and very clean. So it is a good choice for budget travelers.
Response from Property: Thank you very much for using Via Inn Shin-Osaka. Thank you very much for your compliment on the location. However, we apologize for the inconvenience caused by the small size of the room. We hope you will continue to use Viain in the future. General Manager
Shimahiro
Single Room - Non-Smoking
Stayed in Nov 2024
Business travelers
16 review
3.0/5
Posted on Dec 11, 2024
I felt that the breakfast was a bit disappointing and a bit pricey. It was late at night, but they were accommodating.
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Response from Property: Thank you very much for staying at our hotel. We also appreciate you taking the time to post your review despite your busy schedule. We apologize that the breakfast did not meet your expectations. We will use your feedback to strive to improve our service. We hope you will consider staying with us again if you have the opportunity. Manager, Via Inn Shin-Osaka