OYO Hotel Osage Beach by Lake of The Ozarks

Mold growing on walls. Rude front desk staff. Sticky floors that stick to your shoes. Loud refrigerator (had to turn it off to sleep). I stayed here earlier this week and when I checked in I noticed a few black spots on the walls - thought it was dirt but might be a little mold. Two days later, when I checked out, there was mold growing on the walls, lamp shade, and even the bedsheets. I reported this to the front desk person and requested a complete refund. I don't care about the money. I just don't want to pay for a moldy room! She went to see the room (pictures attached), and only gave me a one day refund saying that there was no way the mold wasn't there when I checked in. Why does that matter? Was she implying that I would stay in a moldy room for two days so I could get a refund? Is that the kind of people who stay at this hotel? Yuck! The fact that it wasn't moldy when I checked in means the mold was likely already there, and they keep trying to cover it up with bleach and it grows back fast! I only stayed there for two days. I told her this and she refused to give me a full refund. The appropriate response is apologizing for the mold on the walls, and acting shocked (even if they're not), issuing a full refund, and saying they will address the issue immediately. Everything would have been fine then. They did none of these things and were rude claiming that I lied about the mold not being on the walls when I checked in. It wasn't. Again, why that matters is beyond me. The best part of my stay was walking to a local Mexican restaurant and rescuing a turtle trapped in the road that couldn't get over the curb. I checked on it later and I had moved into the bushes and seemed to be OK. However, this hotel is not OK.

This motel was recently updated with modern look and colors. Shower was hot. Room and linens were very clean. Strict no smoking and no pets, which was great. The breakfast was standard for a cost efficient hotel- muffins, toast, cereal, yogurt, juice and coffee. The mattress was older, pretty stiff, though they had great big king sized pillows.