Hotel di Universal Studios Area, Orlando

The hotel provides express tickets to Universal Studios, which can be used for 2 days if you stay one night, so the overall cost performance is actually very good. There is a water bus to Universal Studios. There is a Starbucks downstairs for breakfast. Hahaha, the breakfast is rich and varied, but there is no need to order breakfast included.

The guy at the front desk was very nice. After confirming that it was our first stay, he explained in detail that we didn't need to return the card when checking out. The door card was a fast pass and we could keep it. He left our email address and we received an email the next morning and could check out online. We took the hotel's water bus to and from the park. We didn't have to pay for parking by scanning the room card in the parking lot. The overall cost performance was very high

I like it very much and I have dinner but I did n’t enjoy it because I came out late

Double trees always a nice hotel to stay at and the free cookies and check in or whenever you ask are always a delightful treat. For this day we found that there was really nothing around the hotel itself as far as other restaurant choices although it’s very close to universal and they have a shuttle bus which was convenient, we ended up moving to a location nearby that had many more restaurants around, the rooms were clean the pool areas. Nice the restaurants food was good although a little pricey if you would like to use the pool areas, I think this could be an excellent choice.

We were a family of 5: 2 adults 3 teens booked for 2 nights. We got to the hotel late, 10:30 pm, the check in line was long so check in was around 11. We booked and received a suite, 3 queen bed, 1 bathroom, pool view. The room was cute and generally clean with the exception of some liquid splatters on the walls here and there. A key had been provided for each person in our group for the free hour entry into the parks however we learned that you also have to use the card key to turn on the lights in the room. There either wasn’t a fan in the bathroom or it wasn’t working and though there were plenty of towels there were only 4 washcloths (original booking was for 6 individuals). We parked our rental in the parking garage and though it wasn’t terrible, it is a bit of a walk to the elevators. If you don’t want to go off site for food the food there was okay (at least during dinner time, don’t know what they served for lunch/breakfast) and honestly reasonable priced with a range number of options. But there are plenty of options in the surrounding area. Any beverages and snacks of course are higher in price. The buses to the park were clean with ride being 5-10 minutes and we never really had to wait coming and going from the park. They cleaned the room when we went to the park however again didn’t provide enough washcloths. I called front desk about it however had to end up hunting down house keeping about an hour later to get one and even that was almost not successful. Overall the stay was okay and I guess you can expect to feel safe as I was told by my husband that a female security guard followed him to our room after he asked for directions. But again everything was good until we got home and realized our personal keys that we kept in the middle console of the rental and had both our home and car keys on had been stolen. Security did claim to check the room we had checked out of with of course no success and then afterwards it took some time for them to truly understand the situation, after being placed on hold a couple of times and then transferred to I’m assuming their supervisor who at first sounded irritated I was then told that there are no cameras in the parking garage. They did take down my contact information and description of the keys but also indicated that having “over 8,000 visitors” at the hotel a day that it may take some time to know if the keys are ever found. So in other words don’t leave ANYTHING important in your vehicle.

Upgraded to a suite. The suite is really big and the pool view is beautiful. Staff are very welcoming and willing to assist They were also very helpful during the hurricane! Overall, the hotel is clean and the environment is very good. It is highly recommended. The price is also very affordable There is a shuttle bus to Universal Studios and it takes less than 10 minutes to drive there. You can also enter the park 1 hour early which is great!

Although the room is old, the front desk service is nice. Deposit is $50. There is daily cleaning, and it is up to you to give tips. The hotel price is also very affordable. The hotel has a free bus to Disney and Universal on a regular basis. There are breakfast rooms and restaurants around. The hotel breakfast is very simple and not very delicious. Parking is $30 per day. Uber takeout is also very convenient to deliver, and there are many good hotels around

Universal Cabana Bay Hotel, conveniently located. Very close to Universal theme parks and Volcano Bay water park. In the hotel, there are two particularly large swimming pools and a lazy lazy river. The hotel has a Starbucks coffee shop, a universal gift shop, and a dining area. The eating area can choose North American style, South American style, Italian style and Asian style fast food. Although it belongs to fast food, the taste is very good, and it is close to the feeling of ordering in a restaurant. The price is very conscientious. The decoration of the dining area is a retro imitation of the 70s, which is very interesting. In fact, it is not bad to spend a day in a hotel without doing anything. The room was tidy. The suite I chose this time has a lot of space, but it was arranged by the Hispanic staff in a building away from the lobby yesterday. I feel that as a Chinese, if I don't take the initiative to tip, I will encounter this kind of inconvenient treatment. Room decor is average. The bed and sofa are reasonably comfortable. Sleep was very quiet at night. If you go to Volcano Bay to play, because it is next to it and there is no bus, it is recommended not to choose a suite with external access. There is a high probability that you will be arranged in a few buildings far away from Volcano Bay and the lobby in the hotel, and you have to pass through the huge hotel , walk to the water park. If you rent a car, there is a parking fee per night. If you go to Universal Park, the bus will take you back and forth every half an hour until one o'clock in the morning.

Food was great, but very little options if you can't do dairy. I wish I was alerted that there was going to be a cheerleading competition at the hotel and the studio because they got very annoying at the pool and at universal. Nobody warned us the park was closing at 6 due to grad bash, and they did nothing for us after purchasing tickets full price for literally 3 hours of enjoyment. The person on phone told me I could check in and get my hotel room as early as I want which ended up being a lie and costing us a lot of time we could have saved. We checked in our bags than got the wrong bags which costed us more time later again and frustration. I think for how much you're paying these should be considered if you're booking a hotel with them, but hopefully they can improve upon it. Otherwise great stay and thank god for the included express pass otherwise we would haven't gotten on many rides in. Staff was very nice and helpful except for some of the baggage people.

The hotel's location and hardware conditions are good, but there is a problem with the hotel's settlement system. I paid the full room fee on Ctrip, and I understand that I had to pay a deposit when I checked in. However, in the following few days of my stay, the hotel deducted my credit card for pre-authorization several times, at least 6 times, and the single amount ranged from over 100 to over 700 US dollars. I only stayed for three days, and one of the pre-authorizations of more than 700 US dollars was officially settled. I took the initiative to discover it and contacted Ctrip at least 3 times before it was resolved. It took more than a month in total. I have to give a bad review for this!