DO NOT STAY HERE – ABSOLUTE NIGHTMARE!
I was charged $436.39 CAD for a one-night stay, even though the advertised daily rate was supposed to be around $65 – a complete scam. First off, the photos online are a LIE. The reality is nothing like what they show. When I walked in, the lobby stunk of cigarette smoke, despite the hotel claiming to be "100% smoke-free." and things only went downhill from there. The room was disgusting: Cracked floors everywhere, from the bed area to the bathroom, and even inside the shower, with visible mold, making it clear they don’t maintain basic hygiene standards. I literally cut my foot on the sharp edges of broken tiles while walking. The cleanliness was appalling I wiped the floor with a tissue, and it turned completely black - That’s how filthy it was. The towels had BLOOD STAINS, and the bedding had brown and black stains — completely unacceptable and unsanitary. We stayed only 6 hours before we had to check out at 6AM because I couldn’t bear staying another minute. Now, the real kicker: I tried reaching out to the manager multiple times over 3 weeks to address these issues, and NOTHING. No response. Then, after the help of Trip.com, I finally heard back — just to be told there would be no refund or compensation. Worst customer service I've ever encountered. This hotel is a total scam – dangerous, filthy, and run by people who couldn’t care less about their guests. Save yourself the trouble — DO NOT STAY HERE.
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