TownePlace Suites Orlando East/UCF Area

The staff were very pleasant and welcoming. My son loved the room. He called it "the beautiful place" We enjoyed our stay and will return in the future.

The front desk staff were amazing, especially one young man that worked on the night shift. We were unfamiliar with the area and he was more than happy to assist and had a wealth of knowledge to share regarding various events in the area, including the Kennedy Space Center. Also the housekeeping staff could not have been more helpful and they kept our room sparkling clean and they were so attentive to our needs. It was time to go home and we said thank you and farewell and headed to the airport. We had an afternoon flight and it was delayed , but they assured us it would only be an hour and a half delay. Well due to the unexpected difficulties they kept pushing the departure time later and later, until they finally told us that due to heavy holiday travel, several planes had been taken out of use due to mechanical and other issues. It was already 8:30pm and we were stranded. My husband immediately went to work on getting us another rental car and I called your wonderful and caring staff at your front desk and explained the situation. Not only did she get us checked back in, but she was able to check us back in to the same great room that we had spend the last week and a half. We were thrilled to get our same room back. It was our first trip to that area and we loved it. You have an outstanding and amazing , friendly and caring staff that will always go the extra mile for those lucky enough to choose your hotel. We will see you next summer. Sincerely , Scott & Sarah

Good location, kind staff and enjoyable breakfast buffet