Hotel Family Friendly Orlando

The hotel provides express tickets to Universal Studios, which can be used for 2 days if you stay one night, so the overall cost performance is actually very good. There is a water bus to Universal Studios. There is a Starbucks downstairs for breakfast. Hahaha, the breakfast is rich and varied, but there is no need to order breakfast included.

This hotel was average at best. I stayed there for four days and not once did room service come to clean my room. I had garbage from my day of shopping and had to go down to reception to ask for fresh towels. The staff were civil but not friendly. The breakfast was the same every day without much choices. On the pro side It was close to the parks and there was a free shuttle to take you there. There was a small refrigerator in the room but you had to go down to the dining room to hot your meals. The pool was nice and big but that was about it. I will give this hotel a 2 out of 5.

The lady at the front desk was rude upon check in. Never had this poor experience at any Marriott's. It's a pity. Everything else was perfect.

Pleasant stay in a decent location however the property does seem to have deteriorated since my last stay, the cleanliness being an area that seems to have dipped. My bathroom for example was full of the previous occupants hair which should have been spotted by the housekeeping team. There also seemed to be an issue with elevators in the property at the time of my stay due to a number being out of action.

Overall stay was good. Staff was excellent, willing to help, and courteous. Rooms and hallways were okay. Beds were kind of short. Breakfast was okay with normal food served. Yogurt had been frozen along with muffins and etc. Pool was good but not enough lounge chairs for everyone. Hot tub was nice and hot but the jets didn’t work making it more a hot pool. I would definately stay there again. No major issues and great staff.

The guy at the front desk was very nice. After confirming that it was our first stay, he explained in detail that we didn't need to return the card when checking out. The door card was a fast pass and we could keep it. He left our email address and we received an email the next morning and could check out online. We took the hotel's water bus to and from the park. We didn't have to pay for parking by scanning the room card in the parking lot. The overall cost performance was very high

Overall experience is not bad but not as expected! Rooms are small and it’s missing a lot of important amenities for a family trip most importantly the microwave. The self laundry room operate by coins and the coin machine there is not working so you have to walk to the reception to get changes. They don’t charge resort fee but the charge $28 for a self parking which is far away from the building! You have to walk all the way there and pay $28 plus tax a day! There’s shuttle but don’t operate after certain times. Rooms are quiet, clean and full of towels. Location is not that great putting that you have to walk to the parking to get to the car and drive to the international drive near icon park. I don’t think I’ll book there again.

Arriving at the hotel early in the morning, we stored our luggage at the front desk. At 11pm, after Disneyland, we returned to the hotel to check in and upgraded us to a corner suite on the first floor. The only thing I'm not satisfied with is that the soundproofing is average. Most of the rooms are connected rooms. People with children living next door always want to open our door. The service was very good. The hotel also gave us a $20 credit for breakfast. There was a Starbucks in the lobby and the buffet breakfast was $18 per person. We ate at Starbucks for both days. I didn’t experience the shuttle bus to Disney, so the time was not right. There is a pharmacy and hotel nearby, which I think is very suitable and recommended.

Double trees always a nice hotel to stay at and the free cookies and check in or whenever you ask are always a delightful treat. For this day we found that there was really nothing around the hotel itself as far as other restaurant choices although it’s very close to universal and they have a shuttle bus which was convenient, we ended up moving to a location nearby that had many more restaurants around, the rooms were clean the pool areas. Nice the restaurants food was good although a little pricey if you would like to use the pool areas, I think this could be an excellent choice.

We were a family of 5: 2 adults 3 teens booked for 2 nights. We got to the hotel late, 10:30 pm, the check in line was long so check in was around 11. We booked and received a suite, 3 queen bed, 1 bathroom, pool view. The room was cute and generally clean with the exception of some liquid splatters on the walls here and there. A key had been provided for each person in our group for the free hour entry into the parks however we learned that you also have to use the card key to turn on the lights in the room. There either wasn’t a fan in the bathroom or it wasn’t working and though there were plenty of towels there were only 4 washcloths (original booking was for 6 individuals). We parked our rental in the parking garage and though it wasn’t terrible, it is a bit of a walk to the elevators. If you don’t want to go off site for food the food there was okay (at least during dinner time, don’t know what they served for lunch/breakfast) and honestly reasonable priced with a range number of options. But there are plenty of options in the surrounding area. Any beverages and snacks of course are higher in price. The buses to the park were clean with ride being 5-10 minutes and we never really had to wait coming and going from the park. They cleaned the room when we went to the park however again didn’t provide enough washcloths. I called front desk about it however had to end up hunting down house keeping about an hour later to get one and even that was almost not successful. Overall the stay was okay and I guess you can expect to feel safe as I was told by my husband that a female security guard followed him to our room after he asked for directions. But again everything was good until we got home and realized our personal keys that we kept in the middle console of the rental and had both our home and car keys on had been stolen. Security did claim to check the room we had checked out of with of course no success and then afterwards it took some time for them to truly understand the situation, after being placed on hold a couple of times and then transferred to I’m assuming their supervisor who at first sounded irritated I was then told that there are no cameras in the parking garage. They did take down my contact information and description of the keys but also indicated that having “over 8,000 visitors” at the hotel a day that it may take some time to know if the keys are ever found. So in other words don’t leave ANYTHING important in your vehicle.