Howard Johnson Parkview Plaza Erdos

First impression of the hotel was good. We stayed at 25th floor, So that the room is bigger than others. The reason we choose this hotel because It has a swimming pool. So, after checking in, I went to check the pool. I was shocked to see so many people there. It turned out there was a swimming lesson with 6 instructors and twenty something students. The lesson is running from 9am to 8.30pm. ( pool is closed at 9.30 and only 4 line.) I was very disappointed, therefore I called the duty manager and told him the issue. Soon after, the front seat manager Mr Li came to my room with apologetic attitude. Even though he couldn't resolved the issue, we felt that it was out of his hand. Food at fifth floor was so so. Breakfast has a lot of room to improve. If you want to relax in the pool. Don't go there. Otherwise it is a good choice to have a peaceful sleep.

An extra stay was surely an enjoyable one. Thank you all. See you afain

入住時發現預訂房型與需求不符，前台小柴快速協調，1分鐘就換好了安靜的高樓層房間。退房時發票訊息有誤，她耐心核對後重新開具，還主動幫我聯繫快遞寄送。面對問題不推諉，反應迅速又細緻，用專業解決了我的困擾，這樣的服務讓人特別放心！

這次住店體驗特別好，必須誇誇前台的工作人員！辦理入住時特別高效，吳承陽態度特別親切，還主動提醒了酒店的各項服務和周邊便利，感覺特別貼心。中間有次想諮詢點事，電話接通後也特別耐心地解答，全程都讓人覺得很舒服。因為前台的優質服務，整個住宿體驗都加分不少，下次來還會選這裏

入住時前台柴亮看到我拎着大行李箱，立刻上前幫忙接過送到電梯口。辦理時主動問我是否需要晚點退房，還細心標註在房卡上。第二天退房發現我遺漏了文件袋，她第一時間聯繫我並幫忙快遞到家。細節處全是温暖，這樣的服務讓人超安心！

這次住酒店，前台吳承陽的服務是真不錯！辦入住的時候，工作人員手腳麻利，説話也客氣，特別熱心。全程都感覺挺舒服的，不像在應付事兒，就是實實在在幫你解決問題，住得挺開心，必須給個好評！