Mango Hill Central Ooty

It was a wonderful stay throughout, well maintained rooms, excellent food, good service all round.

Rooms' interiors, reception, restaurant and parking facility are good. Below are points where the hotel needs to work. 1. Repair the water leakage in the rooms as well as in the washroom. 2. During peak times, improve the strength of manpower for the breakfast buffet and also maintain something to keep food warm. I felt almost every guest had problems with getting utensils or warm food.

Staff was cooperative, quickly responding to our needs. Got heaters in rooms. Room was clean and tidy.

Location - close to the town. However, the road to the resort is very narrow. If one vehicle comes from the opposite side, both parties are stuck and have to move all the way back. Parking - Hotel parking space is less. One has to park one after the other and if one guest needs to remove the vehicle, they have to call all the other guests to move the vehicle. Reception - The lady staff at the reception is rude and not at all cooperative. Building - Very old building, lot of other buildings close by, not at all good view. Rooms - As the building is old, don't expect the room to be good. Toiletries were not available in the room. The towel provided on the first day was dirty. We had planned for the trip last minute, hence we missed out on all good resorts on the dates we wished to stay. Trip advisor gave this resort as very good, hence we booked 2 rooms for 2 days. When we came, we were not happy so at the reception we checked if we can update the room and we will pay for the same. That would cost us more. I would not want to pay so much more for this small hotel rather pay that money at Sterling and enjoy the ambience. We wanted to book at Sterling, unfortunately we missed the availability. There are pigeons all around the building.

On arrival the rooms were not upto the expectation and the service staff were not cooperative. The food was terrible and no flavour

Poor rooms , very poor quality food, no toiletries, no AC no Cealing fan pedestal fan was there but too noisy no source of ventilation , toilet was too small.