Hotel Bintang 4 Omachi Populer

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

If you drive yourself, it is highly recommended. If you take public transportation, it is a little inconvenient. Because the hotel does not have a shuttle bus now. The surrounding walking distance is relatively desolate, and there is no hot spring street to visit. You can't ski in the summer, it is purely a quiet vacation. Breakfast and dinner are OK. The activities are eating buns in the afternoon and drinking sake in the evening. It will be a bit awkward if you don't speak Japanese.

Excellent location: The hotel is very close to JR Toyama Station and Toyama Electric Railway The room is new and clean, overlooking the snowy scenery of Tateyama There is a large public bath However, guests must check in at 3:00pm, which lacks flexibility and requires guests to wait for a long time to check in at the same time. I hope the hotel can improve and be flexible! ! Moreover, Trip.com has deducted the fee from my credit card, but I have to pay again after arriving at the store. Of course trip.com said it would refund the fee, but now I have deducted a double fee, which is very unreasonable.

If you plan to travel the Tateyama Kurobe Alpine Route, this hotel is your best choice. The bus stop to Ogizawa and Shinano-Omachi station are right in front of the hotel. They also provide luggage forwarding service to Toyama station for those who do the one-way trip on the tateyama kurobe alpine route, which allow you to travel super early as you don't have to wait until the luggage forwarding service (at shinano omachi station) open at 7.50am. The room is clean. The price is reasonable+ come with complimentary breakfast. 10/10 would recommend.

Although the building is old, the service was very good and it was a very pleasant stay. The food was also very satisfying, and the breakfast and dinner buffets were plentiful. I was amazed that the food was replenished even 10 minutes before breakfast finished! The bath was also spacious and very comfortable! The view from the room was also beautiful!

The hotel is located 8-10 minutes' walk from Omachi Onsengo Station. I stayed in a log cabin room this time. The room size and comfort are good, but one window cannot be locked, and the other two windows have no curtains, and the lights from passing vehicles shine in at night. Room, so the quality of sleep is not good, the space for men's and women's baths is not large, and the women's bath has a strong smell of kitchen smoke during dinner time.

Very very helpful staff. We had injury when we arrived here and stayed for 3 nights and the staff was very cooperative and helpful during this time of distress.

the location is a bit far from the bus station but it's good that shuttle bus service is provided free of charge, the best thing is the dinner set with more than 10 dishes and all are very delicious, the onsen is also very relaxing with both indoor and outdoor, all staffs are very nice and polite

The starting point in front of Tateyama Kurobe is very convenient, the room is large, the equipment is good, the staff is good, the service is good, especially Mr. Jin from China, he is polite, attentive and helpful, a first-class waiter My special thanks to Mr Jin from ************** who offer first class services to guest.

The staff are very kind and attentive. the cottage it has everything. it has a big heater in the living room, and a small heater in every room and also in the toilet. kitchen, you can just get some grocery at the supermarket and cook it yourself they provide cooking stove, pots, pan, and kettle. they also lent the sled for free, so my kids have snow activities every morning with new snow.