Subic Park Hotel

I would like to commend Lee in the Restaurant for being so friendly and giving me an excellent customer service also the guy in Front Office he is really friendly, knowledgeable in his job. HOWEVER 1. The property has poor amenities. For instance, no bottled water but instead they prepared an empty container for you to get the water in the restaurant in water dispenser as really like a dorm or bed space set up or hostel set up. 2. You do not have toothbrush and toothpaste 3. No slipper 4. No floor towels anywhere. I was thinking if Subic Park Hotel is now a hostel but when I checked it is a Hotel with a hostel set up. There are some properties inside Subic with cheaper prices but with complete amenities. Just saying. Kudos to employees here by the way. They are delivering excellent customer service even the property has poor service.

good location to stay subic

Room configuration and amenities was suitable to our needs. Food was good, cost effective and resto staff friendly and accomodating. Bathrooms shower doubles as a bath which is good for kids. Hotel has no lifts and has an ‘old’, yet clean feel to it so Unfortunately, 3/4 nights sleep of our stay was affected by noisy people in other rooms till late. Tricky trying to settle young children. Suggest staff walk the floors and report noisy guests to management/security guard. Hotel is not well serviced by public transport. No tricycles or taxis permitted to be stationed in freeport zone, hence you’re at the mercy of unmetered taxis charging a pick up fee (basically doubling the charge). Can walk to some immediate local restos and Ayala mall is a good 20 minutes away, everything else would need a taxi. Kurt was a clear standout of the reception staff. We felt other reception staff lacked the service standards and personable attention most travellers need and look for. With a few service improvements and attention to guests this hotel could be worth a return visit, although is situated in an awkward part of town for tourists.

Great view of the SBMA beach, with great amenities. We booked the Ocean King Room, which we thought was perfect because with its size, it can fit a family of say, 5 to 7 people. We also got a great deal from booking from Agoda. My only issue was that they did not have an elevator, but I guess since it was a 3-storey building it was fine.

You will feel at home in this hotel. The ambiance is so feel at home. Location is perfect as it is next to shopping area, hotel bars, and beach front. Standard Room Price is around P3500 fantastic layout and furnitures, no beach view tho, lampshade has no outlets to plug on, toilets is a bit old, small and untidy. Free Filipino Breakfast (1 small dish, 1 egg, fried rice) or very very small serving of American Breakfast (1 egg). Most of the staff is naturally friend except for a lady front desk staff with eye glasses on duty in the morning, she ruined all other goods as you have to deal more with front desk on requests. Just by approaching the fornt desk, you'll feel you did something wrong by her vibes. For my 5 days of stay, never saw her smiled. I dont know if I did something wrong. My OZ friend, actually left the front desk for keeping him waiting for long time (she was on phone for like 7mins), he literally compared the services offered here and abroad as if not being professional his exact words "like this one,no energy for service". On the contrary, the Security Guard on duty at night till dawn is far more approachable and is very nice. Poor Parking Area. Even if the room is good for 2 and if your check-in alone they will just give 1 breakfast coupon, if your a big eater you buy extra food at their bar. The policy is ridicoulous since the price for single occupant and double occupant for all accomodations is the same, so the 2 coupons must be given to the guest, considering the amount per serving of food is very little. But as I said, great location and very feel at home (interior design).

Stayed there as part of our hotel tour, in order to search hotels we feel are good value for what they price and offer. This place is not bad if you are happy as budget traveler. However the current rating as seen on Tripadvisor is to high. Same like many other places, local people just rate according their feelings and not what the real offers are. Seasoned travelers do expect more from rated 4 to 5 star hotels.