PaulWallas
7 April 2025
Overall, this is an excellent hotel, kept amazingly clean, with friendly staff and perfect for families with young children. The food selection was impressive, offering a great variety of options. The quality was very good, and there were a wide range of options for vegetarians, vegans and children. The staff would also be happy to provide soy milk on request, which was ideal for us. The dishes were always kept full and regularly replenished, and the staff were always friendly when greeting you at the door. They always paid attention to our daughter's princess dress. The hotel consistently maintained high standards of cleanliness throughout the day and evening, always cleaning tables and removing plates of food. Empty glasses were promptly collected if left around, and the pool quality was checked daily. The staff were friendly, approachable, and always eager to engage with guests. They made us feel welcome and encouraged people to join in with daily activities. The children's disco was perfect for young children; however, it could have lasted for 45 minutes instead of 30 minutes. The entertainment for adults was fun and engaging, and there was something different each evening. Check-in was from 4pm and we arrived at 1pm. The reception let us leave our case in a safe place and called my mobile once the room was ready at 2:30pm which was a nice touch. It was unfortunate that on our last day, a large group arrived who were playing loud music through a speaker and vaping around the pool. The noise and smell are not considerate of families with young children, and the pool attendant didn't pay much attention to this. Quite often you would see him napping. Another small improvement is the room quality. Our room looked a little dated in terms of paint and design, and there wasn't any cutlery, washing-up liquid or sponges available, which we needed with having an 8-month-old. There were only two mugs which, for a room of 4, wasn't enough. The room was comfortable and quiet but more of a 3-star than a 4-star rating due to its aesthetic and lack of amenities. Overall though, an excellent and recommended stay and a hotel we'll be returning to next year.
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