LH Hotel Pozzo Sacro

Lovely hotel. Very clean. Big rooms with big beds. Great breakfast in the mornings. Restaurant was closed but there were lots of restaurants in town and it was near the free public beach. Beatrice at the front desk was very nice and answered all our questions. We enjoyed our stay and recommend it if you are staying in Olbia.

The hotel is okay but maybe only 3*, with small adjustments they can achieve 4* 1) I have never experienced a 4* hotel that does not offer beach towels 2) The hotel is 2 km from the beaches and a few km to the city, buses don't run that often, we missed the shuttle bus service. 3) The breakfast should be upgraded. 4) To our surprise, the hotel spend money on lifeguards in the pool which seems completely ridiculous with the few guests, most guests prefer the beautiful beach nearby, therefore they should save the lifeguard and upgrade something else.

Our first time to Sardinia so we were very excited. The hotel on approach looks lovely and it is a beautiful building. However I’m going to score each item on its own merit as there were some serious failings here…. Location: the location is okay if you have a car. If you don’t, then I’d strongly advise to book somewhere closer to town. There is nothing open around the hotel and buses only go upto 8pm. There is also zero food from hotel in the evening out of season (after September) unless you want sandwiches which I noted had been there for a few days. Reception staff: we found the staff at reception very rude. In particular a younger lady who clearly has no concept of hospitality. We left a review on *********** and the reply just confirmed this rudeness. They take no responsibility and made out like we were at fault despite being told conflicting information from different staff members. Breakfast staff: absolutely lovely and very helpful especially the man who was on every morning. Very polite and efficient. Room: rooms were a very good size as were bathrooms. The beds however are rock hard and the pillows were the same. We had to sleep on the sofa cushions as pillows. Not comfortable at all. Breakfast: the breakfast was good with lots of choice for a continental. Cleanliness: we can’t fault this at all as cleaners came round every day. I was ill for two days and didn’t go out so we had a choice to keep room to ourselves. Information given: this was poor. I was advised by message through *********** by someone called Gaia that we could book excursions through hun in car park and that there were plenty of restaurants around the area. When we arrived we were told nothing open and they only used one tour operator which we were to book ourselves. Excursion: the tour operator they use has 2 stars on Google and I understand why! We emailed him on Monday asking for a trip to La Maddelena for Wednesday. He came back saying Thursday. I emailed back saying to book us on and then heard nothing. He never turned up!!! Apparently he didn’t get email even though it was a reply email. Real lack of communication and service! We ended up booking a hotel in Palau and getting the bus there ourselves which actually saved us about 80 euros. The hotel we booked was fantastic and we wish we had booked this in the first place rather than this hotel! Overall, although hotel Pozzo Sacro looked nice aesthetically, it felt soulless. It’s not near anywhere of interest and the staff don’t seem to be trained properly as their customer service skills are terrible. It will be interesting to see their response to this review, if it’s as rude as the last one! It’s not a hotel I’d book again or recommend unfortunately.

Lovely hotel and staff could not do enough for you. Would recommend a car as it’s too far away from the town centre. No 4 bus will take you for €1.50 but final bus is at 8pm. The taxis are a huge rip off, €30+ for a 6 minute journey. Stranded UK passengers at the airport (due to the air traffic issue) were charged €75 to get back to the hotel, so we’re taken advantage of in their vulnerable position. The hotel on the other hand couldn’t have been more accommodating to these people putting them up in rooms at the normal nightly rate! Not sure if we’d recommend the hotel for children as there is no entertainment for them aside from the pool which is mainly occupied by adults. For any disabled travellers who would like to take advantage of the pool- this is not suitable as it’s only accessible via steps.

Went to just the restaurant with friends and kids for dinner. The restaurant was not full as it was off season. So we ordered several dishes and non of it was what we expected. First we got the wrong dishes to the table. Which is not the worst thing and it can happen but this was just the start of it. No kid friendly dishes, small plates of food, plain food (not spicey when it says spicey), the seafood was not authenticly cooked and the price for what we got was definitely too high. When the service came to clean the table and asked how it was, we were honest and told them that we actually expected more. Her reaction was rude and she really couldnt care less from then on she was really upset with us. We asked for the bill and she stormed of and didnt come back. After a while she came back and put spoons commentless and a bit aggressivly on our table and stormed off again. Then they came back with dessert on the house, but nobody genuinely apologized for it or cared about our opinion. At the end, we asked for the bill 3 times as we finally got it. We went home home, hungy, disappointed and with a stomachache.

We booked the Domus room.. the room is pretty big and spotless. The staff was very friendly, and the pool was fantastic. The breakfast was nice with a good product but, they need to give more products and varieties. For this reason, I did not give it five stars. The hotel reopened last year, and they are working a lot to improve the services and location. I can suggest this hotel :)