Laguna Beach Alya Resort & Spa

I think this hotel gets a bad reputation for absolutely no reason There was entertainment on majority of the day with various activities such as volley ball, Zumba etc Kids club on a evening and usually a act on for adults also The food was great, I never struggled with hunger. There’s a patisserie serving snacks 10-6 An ice cream bar serving 11-4 Waffles 3-4pm A jeep to take you to the beach which is pebbles. I never waited more than a minute for drinks and they are unlimited and healthy servings Rooms are clean and up to date with a water bottle in the fridge A midnight breakfast takes place for late check ins Only thing that lets them down is the late check out fees- £40 to extend the room from 12pm to 5pm was a bit ridiculous.

We thought the hotel was great, very clean and friendly. Brilliant value, my wife and I paid £1000 all-inclusive for a week. The weather was brilliant. The hotel has its own private part of the beach where you can get drinks and sun loungers. It's a steep walk down from the hotel, but they provide a shuttle service every 10 minutes.

I don't often make reviews but I will make an exception in this case. Pros: location, staff, cleanliness. Cons: food VERY poor (little variation/luke warm at best/no basics (bananas!) and speciality a la carte night a great disappointment. The hotel has an issue with sewage smells in the bathrooms all too often. One couple were moved twice, as requested, due to the smell and 'charged' for the room upgrade they were given! Returning guests told of a massive drop in food quality from previous years. We spoke to the hotel about food (hot dishes) being luke warm and after some initial improvement it slipped back. Steak was better used to make moccasins. Other foods were just bland or visually unappetising. We heard of other guests complaining about the food quality but their concerns were dismissed. The manager even told one guest to try other hotels in Alanya! If you did not arrive early for meals you missed out on some food items as they were not replenished. That was a bit of luck I hear you say. The staff are great especially those in service. The chefs and managements customer facing skills are poor at best making little or no attempt to address guest concerns. Apparently the senior man in the restaurant who wears shoes with no socks is particularly unapproachable which was a shame. It seems to be a hotel under 'cost pressures' trying to save money yet alienating the guests in the process. But not all is lost!! The pool barman Abdullah is truly exceptional (memory man) as was Volcan our life saving first aider, the fabulous Ousman (waiter) and Khan Jet2 rep. I could mention more but the list goes on. Management please sort it out. This hotel has real potential! 3 star at best (without improvements)