South Point Hotel

This is a beautiful property that is not adequately resourced so beware. My family and I came for a birthday get away. When checking in early, we were told our rooms would be available between Noon - 1 PM and we could wait at the bar/pool area which we did. When we came back to check, we were told that 3 PM was check in time and we'd just have to wait. Had we known this, we would have gone to the beach and came back. As it turns out, the rooms were not ready at 3 PM but we waited an additional 2 hours before our 2 rooms were ready. At that time, only 1 was the type of room we booked so half our family had to wait another 90 minutes. The property has much potential but not as currently resourced. It appears that it changed hands or re-opened in March, nine months prior to our stay. I would emphasize the staff we encountered were friendly but sometimes didn't even show back up after a request was made. My guess is that they could not provide what was promised and were tired of responding without any answers or support from the property/management. The following days were just about the same: - no towels for guests at the pool - when there were towels, they lasted approx 5 min and were not replenished - no bottled water available anywhere, even for purchase - incorrect service or much delayed service at the restaurant - frequently out of basic offerings at restaurant - smoothies, eggs, cassava fries, fish and chips +++ - in addition to poor food service, there are no snacks or other goods for purchase on the property We were connected with a great local surf lesson (Andre Clarke, check him out) via the front desk and that would have to be the one positive of the trip. What was supposed to be a fun family birthday trip devolved into eternal waiting for services that never arrived. I wish I could say that management had any interest in resolving the difference between what was promised and what was delivered but they didn't address it with us while we were at the property and as of this writing and submitting a similar written email, we have had no communication or compensation for the difference between what was promised and what was delivered.

A hidden Gem located on the south cost of Barbados. The food is excellent, every dish we had was superb. The service provided was impeccable. Isaac is a true credit to the hotel and is destined for very big things. I’ve travelled extensively and he was the very best I have had the pleasure of encountering. Thank you for being so professional welcoming knowledgeable and charismatic! The front of house staff and management also deserve credit for being accommodating with our many requests and prompt with the resolutions. We will definitely visit again! If you have the chance make sure you do!