R3454LYsams
31 Desember 2024
We had booked this resort for our honeymoon for the first week of December for 10 nights. Approaching visiting we had some concerns of negative reviews, and were somewhat worried of how our experience would be. Those fears were very quickly eased, and remained that way for the whole trip, even though there were some opportunities for the experience to be improved. Starting with check in, I can’t recall the male member of staffs name at the club lounge, but he escorted us to our room. Had great energy, and really made us feel welcome, as did the whole club sandals team. The check in process was quick and easy which is just what we needed as our flight was a little delayed into Barbados. We stayed in a SSLB, South seas crystal lagoon club level Barbados suite. The room was much more spacious than we ever imagined. It looked like it had been recently repainted. Aircon worked effectively, and felt clean and modern. It was situated in the starfish building which was extremely quiet which is exactly what we hoped for, overlooking the lazy river. It was a bit of a walk to most of the resort from there but we enjoyed that as it helped us burn off some of the lovely food that we certainly enjoyed! The one bit of feedback on the room was whilst it had been painted, some parts of the room like the reading lights, were rusted and damaged, which I wouldn’t expect to see in a 5* resort. Housekeeping did attend daily and were all very friendly, when there if we made any requests they always did their best to complete. The fridge was refilled daily in the room too. Towels were changed daily, however on occasion no bath mat for the floor was left and we had to chase for one. The failings on this were generally when we phoned and requested something, it never happened. My wife wanted a vanity kit which were provided in the rooms. After the first day these were never replaced. Later in the trip my wife needed one, we phoned and were told one would be sent, and it never was, even when chased. We phoned the next day, and again nothing was sent. Moving onto food, we enjoyed broadly all our meals so much. Lots of variety, vast majority of servers were superb, and the settings were great. Any adjustments to meal choices were always followed up on, and the quality of the food felt great, delicious steaks and lobster. Highlights, Tony’s omelettes in American tavern, a real asset to the resort, starting guests day on an upbeat note with his fun and friendly service. Our most enjoyable dinner in the restaurants was Butch’s steak and seafood, where the manager introduced us there, and came across extremely professional, then Annette our server absolutely wowed us with her service. Made us feel like the only people in the restaurant. Really impressive and the food was great too. We paid additionally for the dinner on the beach given it was our honeymoon on our final night, and Stacey was serving. Same as Annette, absolutely incredible service, really attentive, rais
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