Guest User
February 10, 2025
Every facet of our stay was a delight from beginning to end. The hotel has beautiful views and easy access to a glorious beach. Our room was comfortable and stylishly furnished, with plenty of room to put away clothes and to relax. The food in the various restaurants was delicious and plentiful, plus there was the opportunity to try different styles of food in the restaurants on the sister site of Sandals Ochi, accessible via a shuttle bus. The entertainment on some nights was exceptional. But above all it was the staff that made our stay what it was. They were beyond helpful, always ready with a friendly greeting or to chat. After our first introduction, the general manager, Omar, always greeted us by name and asked how we were doing. Our rooms were always impeccably cleaned during the day and the beds turned down at night (thank you Marysa and Monique). The restaurant and bar staff were always ready with a smile to show us to our table or to serve us with a drink (thanks in particular to Trevarno and Tressell). Drinks would sometimes even arrive unbidden, just as a thirst was arising! But it was above all to our butlers, Safiya and Orayne, that we were most grateful. They were always there for us from start to finish, whether it was booking restaurants for us and even escorting us to our seats, or bringing afternoon snacks, or keeping the fridge stocked, or turning up just at the right time with a pizza or some other tasty snack. But they both went the extra mile to help us when my wife’s phone got water inside, with Safiya helping to get some rice to dry it out and Orayne finding a wireless charger for us when the charging port was blocked. Together you helped make our stay one of the holidays of a lifetime.