Alua Helios Bay - All Inclusive

The hotel itself is in a great location on the gorgeous beach of obzor. The beach can be stunning with some really calm waters, but beware if you are going out of season adds barely anything is open at all. The hotel is very dated and needs a good lick of paint/update. It’s definitely not the 4 star that is advertised. Large pool however it’s very cold, so ALL the children huddle in the hot tub, which is a brown cloudy water by the end of the day. The pool is also full of toad eggs, at night you can see all the toads round the pool, which I know can’t be helped but when the children started hunting for eggs, they found 100s - which makes me question how well they clean the pool. Hotel cocktails are nasty, the food is ok but if you are a vegetarian be prepared to eat pizza every night. Also of a morning, no coffee machines were working most of the days we were here. It was like a hunt in the morning to find one that would work! My daughter went to the kids club once (she’s 10), all ages were mixed together from age 4 upwards, which I found really weird, in the end my daughter said she felt like she was babysitting 😂. The evening entertainment is terrible, again stuck in the 80s. Positives - great location, clean rooms, cheap, nice spa, friendly staff. We didn’t have a bad time here at all, however I wouldn’t return which is a shame as I really like the area itself. There’s a beach bar called “oyo” near by that done beautiful coffee and cocktails would recommend here for sure!

I never usually write reviews but the hotel was awful; other than the room being quite nice, everything else about the holiday has been pretty poor, poor drinks (first holiday I’ve ever been on where I haven’t wanted to go out and drink), boring and repetitive food (also had pink chicken one night), any issues we’ve had haven’t been rectified well and some reception staff are particularly unhelpful. Entertainment is also poor, we even rented a car out for most of the holiday so we could escape the hotel. I also wouldn’t bother paying the extra money for the Myfavourite club there is no real benefit to be honest it was a complete waste of money and a waste of time off!

Good hotel for a relaxing family holidays. Stayed in August with 2 children of 14 &11 years old. Entertainment team works hard during the day with a lot to do. Big variety of food available. As in all All Inclusive it is repetitive but this is expected. Room was kept clean and air conditioning worked well. First hotel where you don't have to queu for the drinks,staff working very efficiently and there were a lot of them. Swimming pool was freezing 🥶 and areas around the pool are very slippery so hotel should do something about it. A nice little town is just round the corner with nice shops and restaurants. Hotel spa does really nice massages which we really enjoyed. The only disappointment was that evening entertainment is very poor to nearly non existant so very boring in the evening and probably the worst I have ever seen in any other hotels. Good for people who likes to be in bed by 9pm. Overall we had a good holiday. Thank you

We don't usually do reviews, I'd hate the thought of someone going to a hotel I rate, to go and hate it. But this hotel surpassed our expectations, the room was spacious and overlooking the pool and beach, and the bed was oh so big(a little to big) Mini bar was stocked. Food was excellent, when you go all inclusive there is bound to be repetition but there was always something new. The pool was freezing which is a downer also the jacuzzi, who has a cold jacuzzi? The entertainment girl Savi deserves a mention she worked her **** of all day The hotel staff were all pleasant and smiling and they worked hard keeping the hotel spotless. One last point sunbeds why are sunbeds so uncomfortable, they have been the same design since package holidays started. That's my only gripe not pointed at this hotel in particular but sunbeds in general. We would not hesitate to recommend this hotel Jet 2 from Liverpool.

We stayed here for a week at the end of season. Really enjoyed our stay, went all inclusive for a reasonable price. Food and drinks were good, most of the staff were friendly except for one young man at the bar who was rude. Telling people to “hurry up” with their drink orders. Room was spotless and very spacious with a fantastic view onto the sea. Entertainment was a bit hit or miss at night, kids entertainment was annoying and should have been on at an earlier time. Also, couldn’t book the Asian restaurant as there was a week wait, no use when your only staying a week. Would return but in season, most of the town had closed down.

Hotel is lovely and clean,rooms are nice ,maid comes in everyday, lovely views,right on the beach , drinks are good ,staff don't understand much english, food was good alway something, town about 15 min walk not much there has closed up for end of season, which we didn't know ,2 lovely parks just outside the hotel ,nice walk down the sea front ,think would be really nice in high season, pool and jacuzzi, freezing cold needs to be heated ,the sea was warmer, entertainment terrible, they played the same 3 games everyday ,no water aerobics are yoga, and night time terrible think there was something on for kids about 8 but we when in later at 9 adults entertainment was some of the worse I've seen only on for half a hour best of the 2 weeks was on our last night was a lady singer who came back on for about 1 hour and the dj night was good ,we when away for a relaxing time and we got that,we paid up grade don't think I would again has your suppose to own area in reasurant and sea bed area ,but there was always people with white bands there and nothing said to them,the life guard just sit on his phone all day ,would I go back yes maybe but not for 2 weeks and not at the end of season