although it is a smoking free hotel, our room smelled like cigarettes smoke! the waiter (bold hair, black shirt and pants) was very rude at the dinner. as we booked halbpension, i thought that the whole buffet is included, i did not know that the small buffet by the piano is exclusively prepared for the ski group, so i wanted to scoop some mashed potatoes for my daughter. he started to yell at us. my daughter ended up crying for the potatoes and he did not bother to apologize! we've been guests of this hotel for several years but i think he already made me rethink it.
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