Check-In Issues and Room Problems Upon arrival at the hotel, we faced immediate check-in issues. The room initially assigned to us had malfunctioning door and we had to be relocated to another room which the lights didn't work. This was just the beginning of a series of unfortunate events during our stay. Dining Disappointments The dining experience was below expectations. The food was flavorless, resembling cardboard, with a noticeable lack of variety. Even basic breakfast items like cereal were available without bowls or milk. After voicing our dissatisfaction, the hotel offered chips and chicken nuggets for breakfast, which was far from a satisfactory solution. Additionally, I experienced several days of diarrhea after consuming the hotel's food, which resolved once I began dining elsewhere. Limited Amenities and Services The hotel amenities were severely lacking. The pool bar and snack bar were closed, and there was an absence of ice cream and diverse drink options. Furthermore, glassware was replaced with plastic cups, which diminished the experience. It felt as though the hotel was gradually shutting down. Tables and chairs were removed, giving the impression that they were eager for guests to leave. WiFi and Entertainment Shortcomings The WiFi service, which we had paid for, stopped working, and despite being told it was a technical issue, the router was visibly unplugged. The children’s club was not operating, and there were no evening entertainment or daytime activities available. The pool slides were not functional due to technical and staffing issues, and there was no seating around the pool for guests to use. Unresponsive Management Despite numerous complaints to the hotel manager, there was no resolution to any of the issues. In the last two days of our stay, even fewer facilities were available, and the WiFi service was completely turned off, despite having paid for it. Overall, the experience was far from what was expected, with a significant decline in services and amenities that one would anticipate from a hotel stay. I would recommend considering alternative accommodations for a more enjoyable and fulfilling holiday experience.
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