Oakland, CA - Embarcadero

Very clean customer service is great the view from Embarcadero on the back rooms is great

Ok place

Disrespectful and discriminating of their clients, who are seeking safe shelter in this climate of the housing crisis in the Bay area, against POC & unhoused people. Seems like they know we need a place so they treat you terribly and don't accommodate your stay nor care about conditions of the property. I've always been a good client at any hotel I stay, so I didn't appreciate being disrespected by staff and especially a dirty room. I have a pet and she could get sick also if room isn't sanitized. Police sitting in the lot and probably running names & license plates for warrants ( harassment and violating rights of POC ) didn't make me feel safe only felt harassed actually lol!! Front desk clerk & manager/ owner of this property was only interested in taking my money with no refund policy and talking over me. Room was half cleaned and TV was wasn't working ( all 3 rooms I stayed in ), bed was uncomfortable & sliding off platform too, wall damage by the door made me feel unsafe & uncomfortable all night, bath tub stopper not working, low pressure showers. The front desk clerk called & asked if I needed anything & didn't bring it, attitude when I asked for disinfectant spray, rags, and broom to clean it myself.

The hotel is clean but very very old and basic. The only nice thing about it is the marina view. The type of people who stayed in the property made me feel unsafe and insecure

Not motel’s fault, but people in the room above were dropping things on the floor late into the night and again early in the morning. My room was located near the stairs and was very noisy.

I think this is amazing motel for its price. My only complaints you can not hook up any devices to the tv, and staff was stingy with products. I.e towels, toilet paper, and never got an extra pillow i asked for. Other wise clean, not as noisy as most cheap motels. I would come back and would even rate alot 5/5 if those complaints where dealt with.

When booking at a Motel 6 or other inexpensive chain no one ever expects perfection, however I expect whatever old/run-down amenities that are promised to be functional when I enter the room. You know, like maybe a heater that works on a cold night, or a TV that doesn’t randomly turn itself on/off because someone installed it to sit on the power button. Maybe a phone that isn’t so scratchy that you can hear the other person talking. There’s empty Ketchup packages and other trash all over the grounds. The stairs were falling apart in such a way that made it easy to catch your foot on. I almost fell down them as I was leaving. Unfortunately, I forgot to mention that along with the other issues while talking to the manager, who could only offer me a certificate for a free night at any Motel 6. Really? When I arrived it was late so the lobby was understandably locked, however, for safety, customers should be let in and the door relocked, instead of making them check in at a window outside. Because of technical issues, I had to stand out in the cold waiting for 30-45 minutes before I could receive my room key. Not comfortable or safe, as I saw multiple people passing through the property that were not staying there. Two walked within 2 feet of me. I watched them walk onto the property from the street and back off later. Someone was collecting cans from the trash can in the front, just a few feet from the window I was checking in at. Nothing good about this experience at all.

I did not use the hotel when I arrived they told me to cancel the reservation and the person who helped me did it in a bad way and now they do not want to refund my money

The area was nice. Great views. The hot water in the shower was very limited. They put a screw in the handle so you can only turn the water to luke warm. Won’t stay here again for that reason alone. After a long day you want a hot shower and nope not going to get it at this hotel.