Hyatt should be embarrassed. Room was fairly shabby; torn curtains, torn patio screen door, extension cord hanging out of the wall by the bed with cords laying on the floor. Staff was friendly but completely ineffectual - took us two full days and three requests to get an extra blanket, room wasn't serviced 2 days even when we asked for it to be multiple times, valet service is completely MIA even though you're paying $40/day for it. There is no restaurant in the hotel any more (permanently closed), and there's a little grab 'n go cafe downstairs with a very limited selection - nothing like morning oatmeal or a bagel and cream cheese (you *can* get a bagel with lox for $25!). Most of the restaurants on Jack London Square have closed and it feels pretty sketchy walking around there at night. Overall an unpleasant stay - too bad as we've always enjoyed staying here, but it just feels like it's on a long slow death spiral.
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