Staybridge Suites O'Fallon Chesterfield by IHG

Night staff very friendly, informative, and accommodating. Morning staff was somewhat rude and informed us that breakfast ended at 10:00 but it was supposed to go until 10:30 per signs posted in entry area. Warm food ran out before 9:30 and was not replenished. Ice machines on the floors were either empty or not operating. Beds were very comfortable and room was spacious but could have been a little cleaner.

The hotel was clean, and well taken care of, but we experienced 2 problems. 1) 1 of the reasons I choose that restaurant was because the reviews I read said the included breakfast was better than most. I have a gluten allergy and realize not many hotels the have a lot of options, but I can at least eat eggs, and bacon. Breakfast ends at 10:30 and when we got down there it was 10:10, but there wasn't any bacon left, there was a tiny amount of scrambled eggs, there wasn't any fresh fruit left, but there was bread, bagels, waffles cereal, etc.. - None of which are gluten free. Therefore, I asked if they could bring more eggs, bacon, and fruit, and they said yes. 10:30 comes around and they still didn't bring it out, so I asked them about it, and they said they wouldn't be bringing anymore out because their chef called in so they were short staffed. Unfortunately, I had to go somewhere else and buy me breakfast because the only gluten free items weren't available over 29 mins before breakfast ended. 2) The living room TV has YouTube and Netflix, but it won't allow you to watch it. My son was very disappointed since the TV had both, but they intentionally block them and only allow you too watch cable TV. I spoke with the gentleman at the front desk and he was going to put a credit for a refund on my account but said I would have to bring it up to you since I paid through you guy. I would greatly appreciate it if you refunded the credit he submitted over.

We stayed in a 2 bedroom suite and liked the affordability for the space with 3 young children. We were spending a couple of days in St. Louis and didn’t want to stay downtown. The free breakfast was great and Jackie, the lady working, was fabulous. We had ants in our room and when we let them know, they sprayed. However, there were still some lingering ants during our stay. The furniture and room could definitely use an update, but overall our stay was good.

Disappointing Staybridge in O’Fallon, MO was ok. Pros: room was spacious for family of 3. The pull out sofa bed was nice for our 6-year old. Cons: no linens and pillows for the sofa bed. When we asked front desk if they had any, they were able to give us sheets but no comforter and no pillow. They said they were full. Also, the front desk person was not the nicest. We checked in around 9 pm so maybe he was already at the end of his shift, but he was not courteous at all. No acknowledgment. When he gave us our hotel keys, he didn’t say anything so I stood there for a few seconds thinking check in was not done. Lastly, the light in our bathroom did not work. It was already 10 pm so we didn’t report it right away. We just wanted to get some sleep. Overall, our stay at Staybridge was disappointing. As an IHG member, I’ve stayed at other Staybridge hotels and this was not a good stay.

The staff was very friendly! Jenny at breakfast is a gem!!!

The 4 stars are strictly related to the current remodeling which is only temporary!