Hotel Glendower

Old but good.. need maintenance it is enough :)

Excellent service, great food and the staff went above and beyond. Special thanks to Benedict who made our visit a real pleasure! So much so we went back the next day. Lovely garden to sit outside. Fabulous tea - very worthwhile and would definitely recommend this hotel!

Nothing great except the welcome drink. They can't keep a box of tissues in the room. When I unpacked my baggage and tried to put my valuables in the locker, I found that it was not working. The staff came to our room did an hour long exercise and we were watching them like fools but the locker did not work at all. Access to the Wi-Fi was promised but it was never available in my room. It could work only when I was standing at the reception desk. I thought, if I wanted to use the wifi I should aquire the job of receptionist there. There was no glass tumbler in the room. I had to request the staff for two glass tumblers, then only I could get it. The staff except one lady Laxmi was very lethargic. They took an hour for boiling two eggs. The food was not great at all either. Next day when we wanted to take bath we found an empty bottle lying in the bathroom with a sticker of shower gel. When I requested Laxmi to kindly provide shower gel and shampoo she was kind enough to send two bottles to my room but when I started taking bath I found that in one bottle shampoo was there and in another one it was conditioner, no shower gel was provided. The most unfortunate thing was that I asked to the staff to convey my messages to the manager and request him to atleast visit my room and meet with me but he never showed his face. I don't know what does he think of himself. At the time of checking out I said, why should I pay for the facilities I had not been provided. They gave me a discount of 15%.