Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

These comments are totally related to Trip.com booking and not against Extended Stay Hotel. When I arrived at this site, Extended Stay personnel (person called AJ) at this site did not acknowledge or have the booking confirmation from Trip.com. I did call trip.com (spoke with Minu ?) , who was not able to either confirm with the hotel site (afterwards she called directly) and spoke with the front desk.... and re-book me at the rate. They did neither. I ended up booking Extended Stay myself (while in the lobby) to finish the night. Next morning, I learned the next morning that trip.com when ahead and pushed the bill through to my Visa, knowing I was booking with the site directly. After several emails, I had to 'supply detailed receipts' for my individual booking, AND, receive payment in 10-14 days. And, because I paid a higher rate, I was promised the price difference. However trip.com was providing coins for a future booking, or with check/cash in 14 days. However, now I find out that trip.com wants my ACH bank account details for direct wire transfer for this which I will not supply. Please apply this credit to my charge card. I will never book with trip.com again and will either use other third part sites or directly with the chains. Tim Dziewit

設施服務都還不錯...

The only thing I didn’t like was that the chair inside the room was dirty. Everything else was good.

No coffee pot in room or hotel. No drinking glasses in room. No shampoo. No Kleenex. No one at checkout counter in the morning. Gentleman checking us in was very nice and accommodating. Hotel was very dated, room was clean. Overall it served the purpose of a good night’s sleep and shower.

The first room was dirty and towels used. The next room smelled like smoke and the room needs some new items since it run down. I would say really run down. Was not expecting this at all.

The room was clean. We enjoyed having the kitchenette. The bed was very comfortable. For the most part it was quiet. Only heard loud footsteps above us for small periods of time. There was always someone at the desk for checkins and checkouts. Only issue was the ******* site said there would be breakfast and coffee available in the lobby and there was not.