Riverside Hotel

Booked for one night to go to the football at Carrie road which is about 15min walk from hotel town centre is about 20min walk, it is easy to get to from the station just a short walk, arrived and some other guests let me in at first as the manager was not there, he arrived a few minutes later and quickly booked quests in, very easy process he showed me were I was staying as staying the other side of hotel, told me if I had any problems to ring the number on the paper stuck to the back of the door, and if I wanted to use the WiFi the code was also there. Room was small but had a shower toilet and sink as well as a hairdryer and clothes rack. There was also a kettle with tea and coffee facilities. Overall place was clean and tidy I stayed in the top part at the front it was a pleasant stay.

After reading reviews was worried about staying however the duty manager was lovely even carried my bag to our room Rooms were clean and had tea and coffee facilities everything was done well and would definitely stay again for a budget hotel it’s perfect for a night in the city

We booked a night in the riverside guest house. The room cost us £70 including a parking permit. When entering the room it smelt damp and was overpowering we thought this was just a case of opening the windows, which we did and went out for the night, when we arrived back the smell was stronger. In the room we were advised that if there were any issues with our stay to email them directly to the hotel, which we did, I informed them that we had to sleep with the windows open due to there been no ventilation and an overpowering smell. To which they replied below. Baring in mind the conditions they mention towards the end was that I had mentioned that I had asthma and was pregnant and struggled to sleep in the room as it was. And according to them I should have made them aware of my ‘condition’ and they would have given us an alternative or cancelled. At "Riverside" we have 4 buildings and 9 different types of rooms for the variety of guests with different needs and budget. When we received this booking on the 2 March 2022, I was asking myself: who are these people, making the reservation so far in advance and selecting our cheapest (our worst) room? All the better rooms were available, and at that time the prices were very low, for a few quid you could have Standard or even Superior room... General info: ..."Please make sure the type of bed(s) and size of the room(s) you booked suit your needs. Note, there are Small (Economy), Standard and Superior sizes of the rooms. If Small room is selected, please expect it to be smaller than Standard room, one side of the bed against the wall and no view from the window. When the cheapest room is selected, one should ask: "What kind of people book these rooms and in this area? We didn't receive any information about you or your condition in the section "Important info about the guest" or "Special requests" and knew nothing about your sensitivity (nobody else complained about the smell) If you'd mention your condition on your booking, then we'd advise you to upgrade your room or cancel it altogether. Kind regards, Kasey, manager