Champneys Springs

Excellent service as always I have been a few times now and stayed over /day spas I have been coming for 3 years. Catrina is always so polite and friendly and service is always great . Thankyou Catrina for your great service. Good variety of salads and mains Dr S Tan

If I could give zero stars I would. My husband and I visited this spa in May for our wedding anniversary. We were greeted by a very miserable and unfriendly man who was the manager. He clearly did not want to help and made that very obvious in the manner he served us. We were shown around the spa by a young lady who when asked told us we could use the spa facilities once we had checked out the next day. I double checked this later on with the manager who served us on reception,and in a very unfriendly dismissive manner told us this information wasn't correct. Check in is increasingly late at 5pm and as a result we couldn't use any of the spa facilities due to the resturant closing at 9pm. We were told you cannot go into the restaurant in gym gear which meant we couldn't use the spa facilities, as they were closed once we finished dinner. The same issue the next morning, by the time the gym and spa opened, unfortunately there wasn't enough time to use any of the facilities before breakfast. We were left incredibly disappointed. I decided to make a formal complaint and was told the general spa manager would be in contact once she was back from holiday. I still haven't heard anything and they haven't provided any compensation. For the incredibly expensive price we paid for one night the experience was incredibly rushed and we left the next day feeling very disappointed. I would avoid this place at all costs!

Wow Wow Wow .!!!!Both my daughter and I have had the most amazing experience at this amazing SPA stay over. From check in to check out we have had just the best chilled time. I have been to lots of Spa stay overs but I can honestly say this is my favourite place. This is the Spa to me that’s got everything right from the treatments, staff amazing, fabulous food and drinks, relaxation area, swimming pools , sauna, jacuzzi, bike rides and walks around the grounds. Our choice of breakfast, snacks, smoothies, evening meal ( Fillet Steak to die for, ) fabulous desserts and the service exceptional. APPEROL SPRITZ GORGEOUS. The outside area where it has various seating to loungers where you can have food and drinks or just lounge in the sun was really well presented and spotlessly clean and tables cleared quickly. Even have a game of badminton.!! Lots of space .!!! Our room was lovely and homely and had everything we needed was supplied. Fabulous range of Elemis products for bathing or showering. Just want to thank Ella for my fabulous treatment you were amazing. Sooo knowledgeable, professional and made me feel at ease immune. My treatment was 5 star. Peter the manager what a little diamond of a place you have . After meeting you I can see why. The most lovely, caring , understanding guy who is so passionate about Champneys, his staff and the guests.See you all soon( VERY) SOON.🤩🤩🤩🙏