Premier Inn Newcastle (Holystone)

The staff were fantastic! So helpful, friendly and fun. We happened to mention that we were visiting family as it was my husband and his twin Sister’s 70th birthday. When we got back to our room later that night there was a card and box of chocolates waiting for my husband! What a lovely, thoughtful thing to do! We had a lovely room that suited us nicely. The reception staff that we met were Pauline ( what a lovely lady) Elliot and an another young man whose name escapes me - sorry but they were all fantastic! Thank you so much!

Was a good all round experience and excellent pub next door,everyone knew there job and everything went smoothly,room was comfy and great value for money.

Good standard premier inn experience, comfy and clean, lovely reception staff but unfortunately we stayed on one of the hottest days of the year and the room had no air conditioning and due to the window barely opening, it was roasting and we did not sleep well - it reached 30 degrees on the thermostat and only increased overnight, even with the mechanical fan on.

Positives - Lovely staff, nice clean rooms, comfy bed, a lovely beer garden, lots of free parking and close to Whitley Bay without being nearly as expensive. Negatives - Food at the restaurant was really really poor, cooked in very old oil and neither well presented nor enjoyable. We mentioned this on leaving and they just said they'd mention it to the kitchen staff. Bedroom would have benefitted from aircon or a fan, heater on bedroom wall seemed dirty and rusty. .

The recent upgrades on beds made it a comfortable stay. It is good that PI have addressed the one issue which has let hotels down for decades. The bed was comfortable, and I no longer need to get a duvet to put under me to alleviate the hardness of the mattress. Bravo! Similarly, the alternative soft pillows were excellent. This PI had a shower only: again a sensible change of policy as the majority of people only use a shower nowadays. The room lighting was good also. Many rooms are too dark, but this one catered for a lower level of lighting along with brightness in the main part of the room with downlighters if necessary. Again, just right in my opinion. The food next door was perfectly adequate and the service at the restaurant and at the reception was friendly and efficient. All round, well done to Holystone Newcastle PI!

It was the first time my wife and i have used a premier inn but i can honestly say iy will not be our last the room was spacious and clean we had tea and coffee facilities a hair dryer and a very very comfy big bed .the staff where friendly and inviting they made us feel like friends not just customers it will not be long before we go back