We were assured peace & quiet (“we’re strict on noise”), and a 12 month season pitch with no restrictions, so we happily paid £2,450 for a pitch. T’s & C’s provided on arrival (31 Mar 2024) stated max stay of 28 consecutive days, no mention of how long to leave for. Run by a father and son. Site full of workmen (in touring and long-term fields), getting up early (5/6 in the morning) making lots of noise – breaking quiet hours stated in T’s & C’s. Had to move pitch several times but couldn’t escape noise which made it exhausting and miserable to be there. Season pitches in a mess, covered in dirty old Astro turf, or mud. Felt like a cross between a building site or travellers’ site, not a pleasant place to be. We stuck to the 28 day rule & quite often left for a couple of weeks each time, largely because we didn’t like it there. After 5/6 months, the owners started saying a season pitch had a max stay of 100 days but didn’t say or do anything else about it, or produce any official documentation stating this. We, rightly or wrongly, ignored them as we were sticking to the T’s & C’s provided and didn’t want an argument. Eventually it ended in two separate arguments with the owners. We said we’d “happily” leave if refunded the cost of the time left (c.4 months/£800) & they agreed but refund wasn’t given. Spoke to them again, and were suddenly told that we had only paid for a pitch up end of Dec 2024 (8 months)!! They do not do season pitches like this, only 12 month ones. Obviously, they had no intention of refunding anything and they were adamant we could not stay. In the end, we were happy to leave as it’s a noisy, uncomfortable site, with questionable management. Have sought advice on how to claim our money back through the credit card, have reported to trading standards, and will go to small claims court if necessary. We were warned by other long termers at various points to watch our backs as they knew what the owners are like. If only we’d known before we parted with our money!
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