Ama-lurra Resort Gili Air

Vilanya sangat bagus dan Anda memiliki privasi. Layanan ini sangat ramah dan membantu. Hani dan timnya adalah anak-anak yang hebat dan sangat mencintai. Kami senang bisa menikmati sarapan yang fantastis di pantai. Itu adalah waktu yang menyenangkan di Ama Lurra dan kami sangat merekomendasikan akomodasi ini.

We had 6 nights here and we could have done a lot more, fantastic resort, the staff were brilliant. I have to give Denny a special mention he's a lovely fellow and very helpful as all the staff are. The villas were really nice the food was very good.

‘Potentially ‘ could be .. but sadly not one of the best! We arrived by private boat to the resorts own shoreline at destination to step into two used diapers/ dirty nappies and plastic bottles- what could be a stunning arrival - ruined! I only mention this as the shorter in stature of the 2 - I presume owners -was more interested in directing staff through mirrored sunglasses and jagged pointed fingers towards less helpful tasks rather than to a warmer and more ‘hygienic’ welcome. I realise that this may be a newer resort and as a designer ‘looked ‘ stunning but no wonder the staff seemed as if untrained, not knowledgable or have confidence in simple tasks. We had arrived early at 09.15 and was more than happy to wait for our agreed 11am check in- When we returned at 12 giving more turnaround time and not wanting to pressure Our room had been granted a late check out to previous guests Even though we had arrived! We chilled again and went back at 1 pm to be told room not ready or cleaned! This should have been prioritised Again … Shorter in height owner? still directing staff .. now to repotting small plants when villa guests sat waiting No hello or apology from him Small niggles - took 3 requests and a manager ( owners ?) authority to obtain a second room key . Towels smelled strongly of cleaning fluid ( not so eco ?) Housekeeping jammed our bathroom door after we left for the beach one morning for which we were wrongly blamed I’m sure and hope that with the guidance of the ‘taller’ more courteous and approachable owner - this resort will succeed - as it deserves it ! If nothing but for general lovely staff and location/ services that could be offered here Hopefully ‘Eco’ also means communication with guests as well as Mother Nature