Venizia Sarovar Portico

Staff is too rude. Missing manners . Specially Nishant Kumar front office executive. Talked with so much attitude. Was asked to decorate n make us feel special for our 10 th anniversary. He was too rude and unprofessional should be sacked immediately.

The best part of my stay is that they upgrade my room and it was a premium room I am fully happy to stay here and room quality was amazing and front staff was so good humble polite i checked in the morning two girl was there kashish and vishakha they are so humble and so professional

It was great experience with the staff was very polite, hard working and kind breakfast was good 💯 I just prefer to visit or stay this hotel goooooood goodddd experience. Front team was excellent especially kashish was so humble total was amazing

Your stay become comfortable when the hotel is good ,but it becomes awesome when the staff is good Mr naveen the floor manage was ultra cooperative and quite helpful It's because of him I am giving this hotel 4 stars otherwise slow service will at times bother you . Food was pretty average break fast variety is some thing they really need to work on.

Staff: "The staff were friendly, accommodating, and helpful" Rooms: "The rooms were clean, spacious, and comfortable" Service: "The service was impeccable, excellent, and outstanding" Location: "The hotel was conveniently located and within walking distance of popular landmarks" Food: "The restaurant's food was tasty and freshly made" Amenities: "The room amenities were nicely done" Sleep: "The sleep quality was excellent" Experience: "The hotel left us pleasantly surprised and wanting for more" Overall: "The hotel was above expectation"

"When hope turns into despair, the feeling is just like this." Venue: Venezia Sarovar Portico, Model Town, New Delhi School Name: St. Patrick HSS, Chennai I had booked 45 rooms for 180 students at Venezia Sarovar Portico, Model Town, New Delhi for a school group of students aged 8 to 13 years. These rooms were on a quad-sharing basis with an AP (American Plan) and the rate was approximately ₹8,500 plus. Now, let me share my experience with Sarovar Portico Hotel. The group checked in at 10 PM. Now it was time for dinner, and here is the menu listed below. No staff was available to bring the luggage to the rooms. There wasn't even a proper welcome. Menu: 1. Dal Makhni 2. Paneer Kadhai 3. Tandoori Roti 4. Boiled Rice There was nothing else on the menu. Now tell me, could this be the menu of any branded 4-star chain hotel? If it is, do let me know with the name of that 4-star hotel. Now, look at the cutlery and utensils (Photographs and Videos attached): 1. Plastic plates like those used in roadside stalls 2. Plastic spoons 3. Plastic bowls Now, look at the water arrangement: 1. Two 20-litre dispensers 2. No glasses After a lot of requests, the F&B team provided disposable glasses. When we asked why there were no glasses, they replied that the children are young and might break them. When we asked how the children would drink water, the F&B team replied: "Sir, the students have their own water bottles, so they can fill water in them." We then inquired about the breakfast menu for the next day. We were told the menu was: Only Puri Sabji and Raita. After a request, we managed to get it changed. Most important thing: The hotel's GM, Mr. Sharad Sharma (a very experienced ***), did not attend a single call at night, even when a group of 180 students was facing issues due to the dinner arrangements. I called him five times in the morning, but he did not pick up. Then, I called him from a different number, and he picked up, but when he heard my name, he said, "I am currently in a meeting. I will call you back in 5 minutes." He never called me back. Instead, he blocked my number. And here's the fun part: he blocked every number from which I tried to call him. Now, you tell me, how can people in the hospitality industry, especially those sitting in high positions, behave and work like this? General Managers like Sharad Sharma, with such a working style, tarnish the reputation of well-established brands. I request the senior management of the Sarovar Group to take strict action against such individuals. 24 to 25 Sep