The Meridian Club, Turks and Caicos

The front desk group was “ the pits”. Food offerings and dining staff were great as was the house keeping staff. The office group was not helpful and gave a VERY POOR arrival tour! No info given on tipping or dining times and we almost missed our return flight from Provo because they weren’t returning us to airport in time to check in and they knew the times of our departing flight. Rooms and grounds were in excellent condition. We will NOT be returning! Use to be excellent as we have made many trips there. Not worth the high price! Sad!

We had been looking for a quiet but luxurious place to get away together and we were so happy to find Pine Cay. We loved the peace within the resort and on the island and didn't miss TV or music. The room was beautiful - truly a beach chic vibe. The beach was always in view from the room - even in the bathroom and shower! (and the shower was amazing too). We could just walk out to the beach and never even needed shoes. The beach was quiet and you rarely saw anyone else. We loved our morning walks to the sandbar to hunt for shells and sand dollars. It was so relaxing to just search the ocean for a special shell. The service at the resort was 5 star from every employee we interacted with throughout our stay. Everyone was always so friendly and approachable. The food and drinks were 5 star and as gourmet as we've ever seen at a hotel. By far it was the best 3 meals/daily we've ever had, day after day after day. Pictures just can't show truly how beautiful the island is. Every moment looked like a postcard! We're already dreaming of coming back!

Overall we really enjoyed our vacation here, but there are a few things we wish we would’ve known in advance (even our TA was unaware…). Here’s the rundown of our April stay: The staff is incredibly warm and friendly, especially those from South America and Antigua. The cuisine is 5-star, service and hard product are 4-4.5 stars (more on that below). Every meal was amazing, just wish they knew how to make a proper espresso drink. The beach is STUNNING! Photos don’t do it justice. Oftentimes I would walk on the beach for an hour and cross paths with no one. Take a Hobie Cat to the sandbar and search for sand dollars - such a unique experience. The rooms were nice but not luxurious. Nothing more to say on the hard product. We loved the room setup, especially spending evenings relaxing on the screened porch. There’s no nightlife - not even live music. Zero. None. They don’t play music throughout the property and don’t allow you to play music unless in your room. There are no TVs on property. We’re active mid-40s DINKs and were bored out of our minds after two days. This resort is intended for those that want to truly disconnect and have no interest in anything other than good cuisine and a lovely beach… We’d love to go back for another visit when we retire. They tell you they offer butler service via WhatsApp. However, we often had to trek to the front desk because we rarely, if ever, received responses. Anytime we’d inquire about the status of our WhatsApp request, it was clear they hadn’t monitored WhatsApp. Hence my 4-4.5 star rating for service (+0.5 stars for the amazing staff from Antigua & South America). We’ve stayed throughout the Caribbean and understand service is generally slow-paced. We booked through my TA. Because we booked a Virtuoso rate we should’ve received a welcome amenity. We didn’t, so I inquired several hours after our arrival and was told since our stay was only six nights and not considered a full week, no welcome amenity was included. We paid $2k+/night to stay here and they couldn’t spring for a bottle of champagne on our arrival?! I contacted my TA and magically our welcome amenity arrived about an hour later. Supposedly this is a non-smoking property which is a complete lie. On our next-to-last day a chain smoker checked-in next door to us and ruined our final 24 hours. Our room stunk like cigarettes nonstop and we couldn’t enjoy our room’s outdoor spaces because the next door guest was outside nonstop smoking. Upon checkout we never even received an apology - just an assurance they’d add a notice on their web site for future guests (which to-date hasn’t happened). Even a Ritz-Carlton would’ve at least comp’d beverages for the inconvenience.

This place is unbelievable. My partner and I were genuinely lost for words at how incredible this place is. Everything here is a dream and we didn't want to leave. The whole staff made us feel like part of the family from the minute we stepped through the doors. We had the best customer service, their kindness, humor and care had no limits. The lodge is elegant, the beach is outstanding, activities are a must, the food delicious, offering something new each day. Hope to go back one day! Lynn and André

We celebrated our 30th wedding anniversary at Pine Cay, and the experience not only met our high expectations but exceeded them. Everything about the stay was amazing. First, the location is truly paradise and we spent most of the week on the beach and in the water, feeling like we had the entire beach to ourselves. Second, the food put together by Pablo and his team was outstanding in both quality and variety. Lastly we can't say enough about the staff and the incredible service they provided.

We loved Pine Cay! It’s beautiful, secluded, and private. We came here on our honeymoon which was perfect considering we wanted something luxurious and low key. We booked one of the larger suites which was great for us. We wanted room with an outdoor shower (used multiple times a day). We did all the activities - snorkeling & sailing were our favorite. Ask for Ronaldo, Josh, Tevin, or Kellson. The food here is organic and local. The service is exceptional. Tony is the most professional, kind server we’ve ever had at a resort! Like Michelin star service! Kirk is also fantastic. Damian is welcoming! We had ~ 5 course meals 3x per day! If you are looking for a private getaway, this is a fabulous option!