Home2 Suites by Hilton Atlanta Norcross

I can't remember his name, but the hotel manager was fantastic. He made the stay for my mother and I convenient. I appreciate his professionalism and kindness. Give that man a raise, immediately.

I just don’t have words There was some sort or stand off in the hotel. The hotel was surrounded, but they were still doing business. It was crazy finally an officer said we should leave for a bit. The staff gave no information brought keys to our car and told us we could use the back stairs but go straight to our room. Idk it would have been nice to just be informed rather the dangerous situation was inside the hotel or outside on the property. The room was comfortable furniture was worn but overall it was good. Breakfast could have been better. More options and again staff be more helpful.

The power went out for a few hours it was kind of scary I wish a staff member would’ve at least acknowledged the issue

Overall stay was good. I appreciated the fact there wasn't just one refrigerator but 4 available. We typically visit and stock up on groceries that aren't available in our area so will definitely try to book this exact room if possible next time. Also, after a long day we appreciate the water pressure in the shower, it was very refreshing compared to other hotels where the water trickles out. We only have a few complaints that can easily be addressed for future stays. First, the lighting in the room was way too dark. There was a small desk lamp and lamp in the corner but no light at all at the dining table. Second, the microwave- we literally couldn't figure it out so had to keep pushing the button that would at least heat up for 30 seconds a few times. Lastly I'm not sure what was going on with the toilet but it sounded weird after each flush and would stay on for at least 5 minutes after. Please if you offer appliances make sure they are user friendly and clean. We didn't have to use all four refrigerators, maybe they were just extra units. But the ones we didn't use were kind of moldy. As for other amenities we didn't have time to use, but was able to get breakfast before our trip. The selection was ok but could be better offerings. The bread in the sandwiches were stale and hard that after heating up for even harder. Some people just want a simple breakfast like sausage and eggs and haven't found that in a while but we appreciate food given.

Visited the property during snowing conditions. The walk way and parking lot was not salted which was a potential safety risk for the guests and employees. During the stay we utilized the sofa bed and the linen in a bag didn't smell fresh. Other than that we enjoyed our stay. The hotel was very quiet and comfortable! The staff was friendly and helpful.

Staff was super friendly. Room was nice & clean. Quiet. We will definitely stay here again when we visit.