Newquay Bay Resort

Visited for a short time to use the outdoor pool (we were staying at Retallack). Found the site to be more basic and somewhat challenging to access. Whilst we welcomed being able to use the pool, the wooden painted fascias around the pool looked tired. The pool was clean and heated - a plus. Loud music playing. Lifeguard available.

We spent a week in July at Newquay holiday park with family. Accommodation was clean and and the facilities on the park were very good. Big shout out to the troupers Ella, Hayley, Katherine, Sasha and Alisha for all of your hard work during the week. We saw two shows which were both fantastic. The panto production was also very good and a bit of light hearted entertainment. Stuart made an excellent Dame!

We had a great stay at Away Resorts Newquay Bay! Our caravan was spotless, well-equipped, and came with a huge outdoor decking area—perfect for relaxing in the evenings. Just a heads-up: decking sizes vary depending on the caravan, so don’t expect every unit to have the same size setup. Staff were friendly and quick to help—when our bathroom bulb went, reception had it sorted in no time. The park layout is a bit quirky, stretching up a valley with the bar and entertainment at one end across a single track public road, which isn’t busy. The pool, shop, and reception are further up. If you’re staying near the top, expect a 10–15 minute walk to the bar, but we didn’t mind. The swimming pool is more like a large community pool than a themed resort-style one, and the pub and arcade could use a refresh. That said, the value for money is solid, and we’ve enjoyed Away Resorts before. WiFi worked well in both the caravan and bar, and the location is great for exploring Newquay and surrounding areas, which we did most days. Just be sure to head out early to snag a parking spot if you're heading into Newquay. Evening entertainment was fun and family-friendly, with enthusiastic staff keeping the energy up. Overall, a lovely break with a few quirks, and we’ll definitely be back 😊

Single mum with 2 kiddies aged 7 and 10. We booked a superior caravan and were given what a lovely, new model, the Rio Compact. It is great, very clean with all the essentials you need to cook, plus a lovely big fridge freezer with an ice tray. Downside is it really is compact! The kids bedroom has the usual tiny caravan beds but just about 30cm between them and very little room to put away clothes for 2 kids for a week. We kept most in suitcases in the hallway and just got out what we needed each day. Double bed was comfy and had a good sized wardrobe. Shower cubicle was also a good size. I think a bigger family would feel squashed in here though. Would recommend putting some lighting down the paths back to the vans, coming back after dark meant using our phone to see where the steps and gaps in the path were. Clubhouse was good, little arcade for the kiddies, 2 pool tables and a big entertainment space. We went to bingo a couple of times. All the staff were really friendly, there's just not enough of them to manage the queue in the evening and the ladies toilets clearly aren't cleaned daily. We didn't do kids entertainment so can't comment on that. We arrived for the last week of the summer holidays but unfortunately the weather had already turned, this meant the outdoor pool was closed and we had to use the indoor one. This is ok. Feels like a school sports pool rather than a fun pool, a bit dated but has open showers and changing cubicles around the outside. There are no play areas for bigger kids, the 2 that exist are for under 8s I would say. This was a shame but as the weather was against us, it didn't really affect us. Be aware that I had zero phone signal in the park. Some vans have WiFi, for those without you can use it in the clubhouse. Newquay itself has gone downhill since my last visit 5 years ago. Looks tired and lots of places closed down. But Porth Beach and all the beaches around the area still as beautiful as always. Overall we had a really good stay. The park is peaceful, clean and friendly. I would recommend the holiday park and the helpful staff.

We stayed at Newquay Bay Resort and unfortunately the experience was very disappointing from start to finish. Monday (Day of Arrival): After a six-hour drive, we were looking forward to simply relaxing with some food and a drink on site. Instead, the bar was understaffed, there was no chef, and therefore no food available. On top of that, cocktails – one of the most expensive items on the menu – were not being served. After such a long journey, this was an unnecessary and frustrating start. Tuesday: We decided to try lunch, but the menu was unbelievably limited: cheese pizza, pepperoni pizza, beef burger, or chicken burger. That was it. Even worse, the quality of the food was absolutely terrible – genuinely inedible. Wednesday: The bar was finally fully staffed, and I was able to order cocktails. While it was good to see some improvement, the staff clearly lacked confidence in making the drinks. Thursday: We arrived for breakfast at 9am and waited until 9:30, but no staff showed up. After going to guest services, we were told the chef was sick – the same excuse as Monday. Again, no food and no cocktails. This constant lack of staff is simply unacceptable. Bar & Entertainment Staff: I want to stress that I feel sorry for the bar staff – they are doing their best under very difficult conditions. Similarly, the entertainment team (Lauren and Millie) were friendly and enthusiastic, but the content they had to work with was extremely limited. I would say the entertainment is only suitable for very young children (under 5). Swimming Facilities: The lifeguards appeared disinterested and disengaged. The only rules they enforced were no small children in the sauna or steam room. Otherwise, kids were allowed to run wild – jumping in from wherever they wanted, with no real supervision. Overall: This holiday was very disappointing. The resort suffers from poor service, poor food, and poor facilities. The only real positives were the frontline bar and entertainment staff, who somehow managed to smile through the chaos. Senior management urgently needs to step up and properly support their staff, as they are currently letting both guests and employees down. Would I recommend Newquay Bay Resort? Sadly, no.

⭐️⭐️⭐️⭐️⭐️ Exceptional Service at The Porth Venue Pub I had such a lovely experience at The Porth Venue Pub in Newquay Bay at Away Resorts. What made it truly special was the outstanding service from Lance. He was incredibly kind, attentive, and genuinely caring throughout our visit. It’s rare to come across someone who makes you feel so welcome and looked after — Lance went above and beyond to ensure we had everything we needed. It’s people like him who turn a great place into a memorable one. Highly recommend visiting if you’re in the area — and if you’re lucky enough to be served by Lance, you’re in for a real treat!