Ulasan Tryp by Wyndham New York City Times Square - Midtown

Upon check in at the hotel, the front desk associate asked for my id and credit card. He then took an immediate photo copy of both without warning me that he was doing so. At any other hotel I’ve ever stayed at, they check your id to confirm who booked the reservation and then hand it back. They also don’t take a photocopy of your credit card. I immediately asked him what he was doing and he said it was hotel policy. I told him that I was uncomfortable with this and asked for the paper to be given to me. He refused. I then followed up asking if I could have the paper upon check out. He said no. I asked where the paper was stored and he said it was a secure location. Still being uncomfortable with this, I said I would follow up at check out. When I checked out, I asked again about the paper. The new front desk associate said it was sent to their accounting department. Again, I have never heard of such a policy before and do not think this to be legal. When I got home I cancelled my credit card because I didn’t want any possibility of fraudulent charges. I called Wyndham and the hotel directly to discuss what happened. I was met with hostility and no resolution. Because of this experience, I would never stay at a Wyndham hotel chain again. They have horrible customer service and shady policies.