Hotel Bintang 4 New Taipei City Banqiao District

A supposedly 4 star hotel that delivers the bare minimum. Nothing to shout about, had an unobjectionable stay here in January this year and was happy with the location and relatively clean room so decided to book again for 5 nights for my recent trip. Regretted my decision as I felt that the service was lackluster. Upon entering the room we saw that the double bed was made up by 2 twin beds unlike our initial experience so we approached the front desk to enquire if a change was possible as we do not like the feel of the gap between the beds and the light switches were behind our pillows making the lights on/off if we were to even lightly lean on the headboard. The answer we got was that we should have indicated that request upon check in and it is a common process for hotels to join 2 twin beds and sell them as a double room. The front desk manager also said the check in rate was 98% that night. We then asked if we could have a change the next day and the reply was to come down and check again tmr. No effort to assist and instead all we felt was him trying the shift the blame to us when all we requested was a double bed when it is available. That left an extremely sour taste in our mouth. The next morning, I woke up with red bites on my arms, legs and torso, however my partner didn't had any so I did not relate it to the cleanliness of the room. The next 2 morning remained to be the same and we requested a change of room which we were given. The itchiness subsided after the change. The staff also passed a cream for itchness to me. But she mentioned it may be mosquito bites which I can tell it isn't as they are in clusters. Location was convenient for us as it is near the banqiao transfer station and there are food choices around the hotel as well as a few family marts.

Room is spacious and clean. Shower room and toilet are separate. Staff are polite and helpful. We arrived late in the afternoon at 5pm and were recommended to have food at the next building's restaurant, which were special and delicious. Walking distance to train station is about 10 to 13 minutes, which is reasonable. We also tried the sandwiches and coffee breakfast downstairs before departure. We really enjoyed our stay 4 nights there!

The staffs are accommodating and very friendly, the hotel room and facilities are very clean and comfortably to stay. The ambiance of the our room is amazingly nice viewing. Also, the hotel is convenient to all places in Taiwan, near in food market places and shopping malls as well. We’re definitely going back and will choose this hotel again with our family. Highly recommended for travelers and family who wants to celebrate their gatherings cause the atmosphere is greatly amazing!

Have been to Taipei many times and previously been staying near Taipei main station. It was my first stay around Banqiao and first at this hotel. While definitely not as convenient a location relative to the main station, it was still quite a short MRT ride to popular tourist spots like ximending. The room was huge, clean and comfortable. The rooftop swimming pool was also nice and not crowded. All in all an excellent hotel that i would recommend and likely book when i visit Taipei again.

Hotel is clean and the staff are friendly. They do offer underground parking and you will get a token that needs to be check at the lobby counter every time before you head out. We enjoyed the swim pool and it provides nice view of the city.

As expected of Sheraton, the service and equipments are up to expectations. Elegant room design, friendly staff, who are willing to answer any questions with a smile. Sauna is small, but clean and tidy. One downside is the buffet breakfast provided is upsetting. Food is not hot enough, with very limited choices.

I specially brought my children to play, but the game room is very simple and requires a fee. The opening hours of the parent-child fitness center are very short and the space is not big. The hotel hardware is good although it is older, but it is still clean. There are really few service staff. All services are required. It’s really hard to wait and wait for breakfast. Many things are not replenished. The cafe on the first floor is also very hard to eat. It’s hard to believe that the food in this hotel is of this level. I was full of expectations for this hotel. Now I can only say that I probably won’t visit again.

The overall design is beautiful, the room is very clean, very close to Wulai Old Street, the hot spring bathtub is very large and very comfortable to soak in, but the water output of the shower head is too small, the sound insulation of the room is a bit poor, and you can hear the voices of the neighbors. I have long hair and feel that the shampoo replenishment is a bit insufficient. The room does not provide body lotion, and there is no place to charge the bedside table, which is a bit troublesome, but the breakfast is not bad, there is a parking lot, and parking is very convenient!

We came to Taiwan from Suzhou to visit relatives and travel. We booked this hotel because we were going to take our children to Taipei Zoo the next day. To be honest, as people who have not stayed in many hotels in Taiwan, we are really not used to it. Disposable items are not provided in the bathroom, and you need to bring your own toothbrush and toothpaste. The shower gel and shampoo in the shower room are two-in-one, and there is no conditioner. It feels lonely to wash your hair. Bottled water is not provided in the room. There is a kettle in the room, and you need to go to the water dispenser in the hotel corridor to get water. The hotel breakfast is really average. The breakfast of hotels in Jiangsu, Zhejiang and Shanghai with a price of 1200+ can beat this one. The auntie in the breakfast room is still standing next to your table waiting to collect the plate, giving people the feeling that she wants you to finish eating quickly so that she can go off work 🌝🌝anyway, the room is clean and quiet, and it is a perfect stay without any other particularly unpleasant things. It is more important to be happy when you go out.

We had a great stay, superb!!! Though location is far from the city, still manageable thru uber or taxi :) we had a free breakfast though we do not avail it in the booking! An upgrade indeed, with free minibar and snacks were amazing ❤️