Terrible service. I was suppose to stay there recently and had a death in the family and could no longer make it. I called and asked for a refund and the lady I was in contact with, Star, told me she would work with me and help me get a refund. For a week straight she had me calling her back every day telling me she was going to talk to higher up management and if the room was rerented she would offer me a refund “happily.” On every booking website the room said it was unavailable, meaning it was booked for the dates I was suppose to stay. When I asked about that she proceeded to lie to me and tell me I was wrong and begins to yell at me. When I ask if there is anyone else I can speak to about this situation she flat out tells me no and refuses to give me any contact information. Terrible service and terrible way to treat someone who was nice and wanting to work with them. After reading Google reviews it seems like the place isn’t very clean anyway. So glad we won’t be staying here. Shame on the owners for only caring about money and lying to their guests.
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