The Cross Keys Hotel

We stayed here for one night when visiting for the British MTB champs in Kirroughtree. We are used to camping and caravans so we are not expecting the Ritz but this hotel was shabby and nothing worked. No one was manning the reception desk so we had no one to even raise issues with. Staff were friendly enough but we felt like we were a hindrance when we arrived rather than being welcomed. Last thing you need after a 5 hour car journey. TV in room was like something from the 1970s. Even if it had worked (which it didn’t) you would have struggled to see the screen it was so small. The heaters and heated towel rail didn’t work so we had wet clothing from biking which we were unable to get dry. Cold also from a wet day biking, we couldn’t even get a hot shower as the temperature was stuck on luke warm. The toilet roll holder fell off the wall when I used it. The Wi-Fi didn’t work so we couldn’t even use our laptop. There were no sockets beside the bed other than one which a lamp was plugged into which was jammed behind the bed and you couldnt reach. The socket was actually dangerously loose so you probably wouldn’t want to touch it! The beds were awful with one being so loose it was more like a water bed it shook so much and you had a fear of actually rolling off it! Everything was just shabby and in need of repair/decor. Breakfast was actually decent enough. Cheapest of the cheap condiments though. Don’t expect Heinz or even brown sugar for your coffee! Hopefully no one will need to raise the fire alarm from the dining room seen as the glass alarm raising button is stuck behind a large sideboard unit. Plus points - friendly staff, cute dog, decent breakfast Negative points - basically everything else. Probably was a nice hotel at one point but it’s been left to deteriorate and just needs some work

We would give this hotel a 5/5 had there been a parking place, Susan the owner was friendly a great host, and a very good chef we must add, our dog shanni had a great time too, and loved playing with her dog, just across the rd to the hotel is a great field for dog walking free of charge