Hotel Shangri-La di New Delhi

I stayed at this hotel for two separate nights because I did the golden triangle tour in India. The first night I felt more appreciated as a guest and was able to rest well after Travel. The second day was on Republic Day and I just feel the employees working were a little bit jaded. The exception is the bell desk which held my bags for five days during my golden triangle tour. Much appreciated. The first night I stayed through another app on WeChat and was very impressed with the decor and arrangement of the hotel. I was able to witness an Indian wedding with some music outside. The ATM is located in the financial building next to the hotel. For Republic Day, the city surrounding the hotel still had lots happening and worthy of photos. The restaurant service in the Indian restaurant was a little disorganized and took a long time. The salmon was delicious, kudos to chef. The view was not as good as the first night, but I still enjoyed the room itself as the sunrise was better for photo. The room service is exceptional.  I’m not sure if it was because it was dry day and holiday or not, but I feel there wasn’t as much enthusiasm from the employees as the first night.  By room phone, an employee told me to go to the Wine store because they were open and selling on holiday, and a random taxi took me to a scarf shop instead from their lobby taxi line. That was the only disappointment because I still had to pay the taxi to take me back to the hotel after being told that the employee who told me to go to the wine store was incorrect. This was concierge. Otherwise, I feel this hotel is the most affordable, considering the area of the government and embassy. I was told this is a five star hotel and feel that the area is generally safe and clean compared to other parts of the city or beyond the Delhi toll gate. Even though the air quality was pretty high, I was able to get some good photos on the second visit from the room view.  There is a really nice Japanese restaurant in there, and breakfast was good. I slept well regardless. Beautiful hotel with art displays on one of the floors.

This is a great hotel, with an excellent spa and restaurant. It was pretty expensive though.

Amazing hotel with great facilities. The room was luxurious, with elegant decor and top-notch amenities. The staff was incredibly attentive, ensuring every need was met with promptness and a warm smile. The on-site dining was a culinary delight, offering a diverse menu with exquisite flavors. Every detail, from the pristine cleanliness to the personalized service, exceeded expectations. Truly, a perfect blend of comfort, luxury, and hospitality. Highly recommend for a memorable experience!

Friendly, professional staff; Clean, comfortable room; Delicious array of international cuisine on breakfast buffet. Only negative for us was distance from airport - felt just a bit far to be a convenient stopover sleep between flights.

This is not the first time I have stayed, it is relatively close to the customer. If I visit this customer, I will stay in this hotel. It is a better hotel around. Well, the catering and sanitary environment are very good. Well, the service of the hotel is very good, and I will continue to stay next time.

The best hospitality I have ever had. Great breakfast. Swimming pool offer at Taj Mahal Hotel. Definitely go to stay again.

This hotel is ideally located for a quick stopover cot connecting flights from nearby International delhi airport. We arrived early and as we were staying only for a few hrs we were allowed to check in earlier. Good points: clean room with all amenities Inc complimentary water, toiletries,kettle and tea and coffee and fully stocked fridge. V nice swimming pool where I relaxed pre flight. Room service staff and concierge were v polite and good. Not so good ponts- v expensive tea in their cafe. Felt conned at Rs 536 for a small cup - 3 mouthfuls and it was gone! Service was dire as had to go to the counter to ask for milk and napkins to go with our greasy patties. It took 30 mins for the tea to turn up. Tables were dirty. Given the experience we chose not to eat in the hotel but popped over to Worldmart next door which has an excellent variety of restaurants and bars. No drinks and food is served in the pool area so if you are after snacks and a drink by the pool you will be disappointed.

Hotel is very old. Lobby is very nice but rooms need major upgrading. Booked 2 rooms. Staffs are nice. Ut they just are not ysed to smiling at guests. But request were fulfilled even if not immediate.

This is my second enjoyable hotel experience with Lemon Tree. I feel I can book a stay with this chain anywhere in the world and be fully confident they will meet my expectations  I will recommend Lemon Tree hotels to anyone and everyone